Destiny Rivera
Staten Island
Summary
I'm a Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
CEO OWNER
TRUECARE CLEANING
Staten Island
05.2021 - Current
- Developed strategic initiatives to enhance company growth and market presence.
- Oversaw financial planning and resource allocation for sustainable business development.
- Directed the creation of marketing strategies to enhance brand visibility and engagement.
- Recruited, trained, mentored, and managed employees at all levels within the organization.
- Developed and implemented strategic business plans to increase company profitability.
- Negotiated contracts with vendors to secure competitive pricing for goods or services.
- Analyzed market trends and customer data to inform decision-making processes.
- Developed strategies for improving customer service standards throughout the company.
- Established policies and procedures that promoted an ethical work environment.
- Provided personalized skincare consultations to assess client needs and preferences.
- Performed facials and skin treatments using advanced techniques and high-quality products.
- Maintained a clean and organized treatment room to ensure a welcoming environment.
- Educated clients on skincare routines and product recommendations for home care.
- Utilized point-of-sale systems for appointment scheduling and transaction processing.
- Managed inventory of skincare products to ensure availability for clients' needs.
- Developed strong client relationships through excellent communication and follow-up services.
- Performed waxing services on clients including eyebrows, lip, chin, and full face.
- Maintained cleanliness of treatment room and equipment between appointments.
- Set up patient rooms and sterilized equipment.
- Provided excellent customer service and skincare treatments to clients.
- Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
- Provided facial treatments such as cleansing, exfoliation, extractions, and massage.
PCA
PPL
Staten Island
02.2021 - Current
- Assisted clients with daily living activities and personal care needs.
- Maintained a clean and safe environment for clients at all times.
- Collaborated with healthcare professionals to develop personalized care plans.
- Provided companionship and emotional support to enhance client well-being.
- Documented daily activities and care provided in client records accurately.
FULL-TIME ASSOCIATE
VERIZON
Staten Island
03.2024 - 02.2026
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Organized backroom areas to maintain a clean and organized work environment.
- Developed and maintained relationships with clients and vendors.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
- Performed cash register functions accurately and efficiently.
- Collaborated with cross-functional teams to enhance customer service processes.
- Developed training materials to support staff in new operational procedures.
- Supported customer inquiries by providing accurate information and solutions.
- Provided customer service support for inquiries, complaints, and returns.
MANAGER
JOURNEYS
Staten Island
01.2023 - 12.2023
- Managed daily store operations and ensured compliance with company policies.
- Trained and supervised team members to enhance customer service skills.
- Developed merchandising strategies to optimize product placement and visibility.
- Coordinated inventory management, including ordering and stock replenishment processes.
- Analyzed sales data to identify trends and inform product selection decisions.
- Conducted regular staff meetings to discuss performance and address concerns.
- Implemented loss prevention measures to reduce theft and minimize shrinkage.
- Managed daily operations of the store, including opening and closing procedures.
- Monitored inventory, cash, and payroll processes to keep location running smoothly.
- Conducted inventory management activities such as receiving shipments and maintaining stock levels.
- Resolved customer complaints in an efficient manner while ensuring customer satisfaction.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Coached, managed and developed teams to provide exceptional service and achieve sales goals.
- Managed visual merchandising, maintaining standards and elevating customer experience.
- Supervised staff to ensure customer satisfaction and proper performance of duties.
- Staged merchandise and stocked sales floor to stimulate impulse sales.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supported retail associates to drive quality performance and experiences for guests.
- Hired, trained, mentored, and evaluated staff members on a regular basis.
- Developed strategies for increasing sales and improving customer service.
- Created weekly schedules for store employees according to labor laws and budget constraints.
- Maintained store staff by recruiting, orienting and training employees.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Met or exceeded fiscal sales goals, maximizing operating budgets.
- Performed regular price checks on competitor stores in order to remain competitive.
- Implemented new policies and procedures to improve efficiency.
- Reviewed sales figures regularly to determine staffing needs during peak times.
- Maintained positive relationships with customers by providing exceptional service.
- Analyzed sales data to identify trends and adjust strategies accordingly.
MANAGER
WIRELESS VISION/TMOBILE
Staten Island
01.2022 - 12.2023
- Oversaw project timelines and resource allocation for multiple mobile initiatives.
- Organized training sessions for users about new features and upgrades.
- Managed relationships with partners including vendors, contractors, distributors.
- Analyzed customer requirements and proposed suitable solutions.
- Conducted outbound calls to engage potential customers and promote products.
- Built rapport with clients through active listening and personalized communication.
- Provided product knowledge and answered customer inquiries to facilitate sales.
- Collaborated with team members to develop effective sales strategies and techniques.
- Assisted in training new representatives on sales processes and company policies.
- Resolved customer concerns promptly to enhance satisfaction and loyalty.
- Identified customer needs and offered appropriate solutions to meet those needs.
- Resolved customer complaints in a professional manner while maintaining high levels of customer service.
- Participated in team meetings discussing strategies for improving sales performance.
- Assisted customers with payment processing, including credit card payments and other forms of payment.
- Utilized a consultative sales approach to identify customer's wants and needs, then recommended products accordingly.
- Provided accurate pricing information on products or services requested by customers.
- Upsold additional products or services when applicable during phone calls.
- Conducted follow-up calls with existing clients to cross-sell new products.
- Developed relationships with customers in order to increase sales opportunities.
- Attended training sessions as required by management for continuing education purposes.
- Offered advice on how to use the product effectively for maximum benefit.
- Kept track of daily sales performance against targets set by management.
- Followed up on sales leads through outbound calling.
- Developed new leads each day at or above quotas.
Education
Bachelor of Science - Nursing
Southern New Hampshire University
Manchester, NH 01.2026 - 04.2026
Some College - Criminal Justice
POST UNIVERSITY
Waterbury, CTSkills
- Communication skills
- Customer service
- Team collaboration
- Time management
- Critical thinking
- Patient care
- Conflict resolution
- Project management
- Inventory management
- Basic accounting
- Order fulfillment
- Performance improvement
- Performance evaluations
- Adaptability and flexibility
- New hire training
- Workplace safety
- Decision-making
- Computer skills
- Flexible schedule
- Strategy development
- Client engagement
- Problem-solving abilities
- Verbal and written communication
- Calendar management
- Policy implementation
- Record and file management
- Management support
- Workflow management
- Sales techniques
- Issue resolution
- Customer service orientation
- Business strategies
- Service assistance
- Data entry
- Problem-solving
- Oral communication
- Collaborative teamwork
- Shipment processing
- Sales expertise
- Research
- Leadership qualities
- Issue troubleshooting
- Product knowledge
- Transaction processing
- Investment product sales
- Work Planning and Prioritization
- Cross-functional teamwork
- Meeting scheduling
- Point of sale operation
- Cash handling
- Task prioritization
- Reliable and punctual
- Data collection and analysis
Certification
- P-15 License
- Safety drivers certification
- Esthetician License
References
References available upon request.
Timeline
Bachelor of Science - Nursing
Southern New Hampshire University
01.2026 - 04.2026
FULL-TIME ASSOCIATE
VERIZON
03.2024 - 02.2026
MANAGER
JOURNEYS
01.2023 - 12.2023
MANAGER
WIRELESS VISION/TMOBILE
01.2022 - 12.2023
CEO OWNER
TRUECARE CLEANING
05.2021 - Current
PCA
PPL
02.2021 - Current
Some College - Criminal Justice
POST UNIVERSITY