Destiny Robinson
Oklahoma City
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Specializing in conflict resolution and team coordination. Punctual and focused employee.
Overview
6
6
years of professional experience
Work History
Enrollment Specialist
Excellus BCBS
08.2023 - Current
- Streamlined the enrollment process for increased efficiency and enhanced user experience.
- Provided technical support for website issues, ensuring optimal functionality at all times.
- Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
- Served as a liaison between providers and Excellus for seamless communication during the enrollment process.
- Enhanced customer satisfaction by providing timely responses to inquiries and addressing concerns through email, phone calls, and in-person meetings.
- Maintained updated knowledge of program requirements and institutional policies, providing reliable guidance to applicants and colleagues alike.
- Enhanced customer satisfaction by efficiently resolving technical issues and providing timely solutions.
- Managed high-volume support tickets, prioritizing effectively to ensure timely resolutions.
Insurance Representative
EmblemHealth
11.2022 - 05.2023
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Used SalesForce and Facets to maintain new and existing accounts.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Maintained strict confidentiality with all personal data as per company and HIPAA guidelines.
- Reviewed new files to determine current status of insurance claims and to develop plans of action.
Sales Agent
Spectrum
11.2021 - 07.2022
- Increased sales and customer satisfaction through personalized servicing.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Store Manager
Spirit Halloween LLC
08.2021 - 10.2022
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Developed new store location from the ground up by building the interior, hiring and training an efficient team.
Secretary
Central Queens Properties
05.2019 - 12.2020
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
- Collected rent payments from more than 100 clients
- Resolved customer problems and complaints by making work orders
- Routed incoming mail and messages to relevant personnel without delay
- Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs
- Wrote professional business documents, such as notices to tenants
Senior Guest Advisor
GameStop
06.2018 - 05.2019
- Applied performance data to evaluate and improve operations, target to current business conditions and forecast needs
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions
- Increased sales by .3% by offering advice on purchases and promoting additional products
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized
Education
High School Diploma -
The Young Women's Leadership School
Queens, NY06.2018
Skills
- Comfort with Technology
- Data Entry
- E-commerce Integration
- Help Desk Support
- Home Office Setup
- Interpersonal Skills
- Marketing
- Maximizing Profitability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Product and Service Sales
- Relationship Building and Management
- Team Leadership and Coaching
- Time Management
- Training and Development
- Typing
- Written and Verbal Communication
Timeline
Enrollment Specialist
Excellus BCBS
08.2023 - Current
Insurance Representative
EmblemHealth
11.2022 - 05.2023
Sales Agent
Spectrum
11.2021 - 07.2022
Store Manager
Spirit Halloween LLC
08.2021 - 10.2022
Secretary
Central Queens Properties
05.2019 - 12.2020
Senior Guest Advisor
GameStop
06.2018 - 05.2019
High School Diploma -
The Young Women's Leadership School
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