Destiny Robinson
Summary
Aspiring Human Resources Generalist with years of experience assisting with and fulfilling organizational, and clientele needs and requirements. Using excellent personal communication and organization skills to lead and Grow within companies. A team player with the ability to work independently, provide efficient communication skills, high quality of work, and a highly self motivated professional with a strong background in customer service and immense Human Resource knowledge. Seeking to leverage my skills and experience in an entry-level HR role where I can contribute to talent acquisition, employee relations, and organizational growth.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Hertz
05.2021 - 08.2023
- Contributed to business growth by developing recruitment programs, prioritizing a diverse candidate pipeline.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Oversaw day-to-day branch operations, including vehicle fleet management, inventory control, and adherence to safety and regulatory standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Assisted in driving sales performance by promoting Hertz products and services, upselling rental options, and meeting or exceeding revenue targets.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
Service Professional-Liquor
Longhorn Steakhouse
06.2017 - 11.2020
- Acted as a liaison for orders to chefs for the guests ensuring that food was prepared accurately, built a range of rapports with individuals of all diversities sharing laughs and enjoyable dining experiences
- Maintaining professionalism through encounters with tourists and locals as well as uphold knowledge regarding menu items, specials, and alcoholic beverages
- Complying with state laws, serving those of age alcoholic beverages and provided information on liquor acquisitions.
- Provided excellent and personal customer service while enhancing the dining experience.
Front Desk Administrator
Coastal Carolina University- Student Success Cente
09.2016 - 05.2019
- Specialized in using both verbal and nonverbal forms of communication throughout the office and when in contact with students, faculty and guests when inquiring about Coastal Carolina University class registration within the Edwards College of Humanities and Fine arts
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Provided resources regarding registration, advisor scheduling, tutoring, and special events both on and off of campus to inquiring students while organizing appointments, sending, scanning, and filing documents when not occupied
- Acquired Microsoft skills Excel, Word, and PowerPoint when necessary while managing the inventory and tutors for all tutoring sessions held on campus.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Managed and coordinated special projects, including academic programs, workshops, and community outreach initiatives, ensuring timely execution and successful outcomes.
Human Resources Intern
Comfort Keepers
01.2017 - 06.2017
- Learning to become a leader within the field of Human Resources, practiced common roles of an intern; filing paperwork, interacting with staff and some clientele as well as observing the overall functioning of Comfort Keepers
- Developed a working knowledge of Human Resources laws gained through teachings and real situations of HIPAA regulations
- Providing quality administrative support to the Human Resources team, oversaw the scheduling and interview process of potential candidates, assisted with employee orientation and training courses upon current and new employees.
- Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Posted job openings, screened resumes and scheduled interviews to fill positions with qualified candidates.
- Assisted with writing job postings and job descriptions for boards.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Completed human resource operational requirements by scheduling and assigning employees.
- Developed and implemented onboarding and orientation programs for new employees.
Human Resources Staffing Coordinator Intern
Environmental Staffing America
03.2016 - 12.2016
- Actively supported candidate screening and hiring processes through sound correspondence to internal and external Human Resource Management policies and procedures
- Overseeing all staffing needs for the organization including recruitment, hiring, and expedited training while maintaining an open door policy for all staffing questions and concerns
- Specializing in the observance of collaborations with personnel management in conducting new hire orientation, discussing benefits and policy changes among workers as well as attendance & payroll within the organization.
- Guided candidate recruitment and selection to create and drive workforce in alignment with company diversity and inclusion goals.
- Maintained thorough understanding and knowledge of hiring practices, recruitment strategies and staffing industry trends.
Education
Bachelor of Arts - Communication-Marketing
Coastal Carolina University
Certificate - Human Resources
Central Piedmont Community College
Charlotte, NC07-2024
Skills
- Adaptability
- Administrative/Office Coordination
- Building Rapport
- Communication (Oral & Written)
- Computer Skills (Microsoft Word, Excel, PowerPoint)
- Conflict Management
- Critical Thinking
- Event Planning/Management
- Team Management
- Attention to Detail
- Hiring and Training
- Customer Service Management
- Store Organization
- Initiative
- Interviewing
- Team Building and Leadership
- Goals and performance
- Workforce Management
- Upselling and Cross Selling
- Store operations
- Marketing/Sales
- Multitasking
- Organization
- Presentation Skills
- Time Management
- Inventory counting
- Regulatory Compliance
Timeline
Assistant Store Manager
Hertz
05.2021 - 08.2023
Service Professional-Liquor
Longhorn Steakhouse
06.2017 - 11.2020
Human Resources Intern
Comfort Keepers
01.2017 - 06.2017
Front Desk Administrator
Coastal Carolina University- Student Success Cente
09.2016 - 05.2019
Human Resources Staffing Coordinator Intern
Environmental Staffing America
03.2016 - 12.2016
Bachelor of Arts - Communication-Marketing
Coastal Carolina University
Certificate - Human Resources
Central Piedmont Community College
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