Summary
Overview
Work History
Education
Skills
Timeline
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Destiny Robinson

Monroe,LA

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

TTEC
San Francisco, CA
12.2023 - Current
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Healthcare Customer Service Representative

Teleproformance
Killeen, TX
07.2021 - 11.2023
  • Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
  • Assisted in checking patient's insurance eligibility prior to their appointment.
  • Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.

Education

High School Diploma -

Wossman Highschool
Monroe, LA
05-2021

Skills

  • Consultative Sales
  • Complaint resolution
  • Account updating
  • Report Generation
  • Call Management
  • Data Entry

Timeline

Customer Service Representative

TTEC
12.2023 - Current

Healthcare Customer Service Representative

Teleproformance
07.2021 - 11.2023

High School Diploma -

Wossman Highschool

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Destiny Robinson