Destiny Robinson
Baltimore,United States
Summary
Results driven manager with 5+ years of experience and upward mobility. Personable and highly skilled in record keeping and resolving client inquiries. Eager to contribute to the healthcare industry in addition to furthering my knowledge of psychological theories.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Wellness Consultant, Assistant General & General Manager
Massage Envy
01.2024 - Current
- Answering phone calls, responding to inquiries, and providing information to clients and other callers.
- Scheduling and confirming client appointments and procedures.
- Completing client check-in and check-out processes.
- Providing patient education and instructions as directed by service providers.
- Training and instructing new staff members.
- Maintaining adequate levels of supplies for the clinic.
Assistant Manager
Amazing Glaze
03.2023 - 01.2024
- Creating a welcoming, engaging and safe environment for clients.
- Planning and coordinating in house and offsite events with management.
- Inventorying, logging, and reporting incoming shipment orders from various distributors.
- Assessing and tracking business supply needs.
- Advising scheduling and staff availability change requests to management.
Store Supervisor
Anthropologie
04.2022 - 06.2023
- Supervising and delegating associate tasks to ensure optimal business functioning.
- Actively monitoring business metrics and relaying progress to team in order to achieve monthly and yearly goals.
- Conducting on the spot new hire training for specific department processes and procedures.
- Logging trainee progress and informing management of performance requiring improvement.
- Creating resources and setting goals to assist associates on personal development within workplace.
Pharmacy Technician
CVS
04.2021 - 01.2022
- Interacting with a large amount of patients daily, including those with language barriers and/or disabilities, and effectively communicating prescription statuses.
- Utilizing pharmacy software to request and process online patient prescription refills.
- Independently calculating and dispensing hundreds of medications in a fast and efficient manner.
- Assisting with managing inventory including verifying quantities, storing and restocking pharmaceuticals, and removing outdated medications.
- Mastering various insurance billing practices in order to create a smooth process for patients.
Brand Representative & Full Time Key Holder
Abercrombie and Fitch | Abercrombie Kids
08.2018 - 01.2021
- Leading and motivating a team of associates to reach performance goals.
- Independently conducting individual and group interviews and scoring responses.
- Conducting on the spot training for new hires and providing verbal and written feedback.
- Providing assistance and guidance to eligible employees seeking promotion.
- Completing professional reviews of supervisors.
- Using conflict resolution and deescalation skills to maintain customer and staff satisfaction.
Education
Bachelor of Arts - Psychology
Goucher College
Baltimore, MD08.2021
High School Diploma -
Institute of Notre Dame
Baltimore, MD05.2017
Skills
- Microsoft Word, Power Point, and Excel
- Microsoft Outlook and Rackspace
- Problem-solving abilities
- Organizational skills
- Medical terminology
- Office administration
- HIPAA compliance
- Medical billing
Certification
Relevant Goucher Coursework: PSY 394/494 - Advanced Mentored Research Team DMC 101 - Data Analytics PSY 250 - Statistical Methods in Psychology PSY 305 - Qualitative Research Methods in Psychology
Timeline
Wellness Consultant, Assistant General & General Manager
Massage Envy
01.2024 - Current
Assistant Manager
Amazing Glaze
03.2023 - 01.2024
Store Supervisor
Anthropologie
04.2022 - 06.2023
Pharmacy Technician
CVS
04.2021 - 01.2022
Brand Representative & Full Time Key Holder
Abercrombie and Fitch | Abercrombie Kids
08.2018 - 01.2021
Bachelor of Arts - Psychology
Goucher College
High School Diploma -
Institute of Notre Dame