Destiny Robinson
Berlin,NH
Summary
Accomplished Manager with extensive experience in hospitality, specializing in team leadership and customer service excellence. Expertise in staff training, resource allocation, and operational efficiency. Proven ability to enhance employee performance and deliver exceptional guest experiences through effective multitasking and strategic decision-making.
Overview
8
8
years of professional experience
Work History
Manager
Sugar Hill Inn
04.2023 - 11.2025
- Ensured seamless guest experiences through effective operations and resource management.
- Fostered collaboration by training and mentoring team members, enhancing performance.
- Coordinated special events, optimizing logistics to maximize revenue opportunities.
- Collaborated with housekeeping to meet guests' preferences for room preparations.
- Maintained clean dining area, ensuring compliance with health standards and regulations.
- Delivered exceptional customer service during breakfast, enhancing overall guest experience.
Assistant Store Manager
Family Dollar
07.2021 - 04.2023
- Ensured compliance with policies, enhancing daily store operations effectiveness.
- Trained new team members, improving customer service standards and operational knowledge.
- Optimized stock levels through effective inventory management, reducing shrinkage significantly.
- Enhanced sales by implementing strategic visual merchandising for product displays.
- Processed transactions efficiently, ensuring customer satisfaction with POS systems.
- Resolved customer inquiries and issues promptly, fostering positive shopping experiences.
Caregiver
Comfort Keepers
08.2020 - 07.2021
- Enhanced client independence through compassionate daily living assistance.
- Monitored health changes, ensuring prompt reporting to medical staff.
- Facilitated safe client mobility and transportation for appointments and outings.
- Consistently maintained a safe environment, adhering to health regulations.
- Developed strong client relationships, providing emotional support and companionship.
- Performed light housekeeping duties, respecting patient privacy and cleanliness standards.
Key Holder
Dollar General
03.2018 - 08.2020
- Ensured compliance with company policies, enhancing daily store operations.
- Trained new hires on effective sales techniques and customer service excellence.
- Conducted regular inventory assessments to minimize loss and optimize stock levels.
- Implemented promotional displays, boosting sales through strategic merchandising efforts.
- Processed customer transactions swiftly and accurately with POS systems.
- Balanced cash drawers and managed cash handling at shift's conclusion.
Education
High School Diploma -
Lisbon Regional High School
Lisbon06-2020
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Laundry expertise
- Housekeeping tasks
- Cash handling
- Order supplies
- Multitasking Abilities
- Dependable and responsible
- Flexible and adaptable
Languages
English
Native or Bilingual
Timeline
Manager
Sugar Hill Inn
04.2023 - 11.2025
Assistant Store Manager
Family Dollar
07.2021 - 04.2023
Caregiver
Comfort Keepers
08.2020 - 07.2021
Key Holder
Dollar General
03.2018 - 08.2020
High School Diploma -
Lisbon Regional High School