Destiny Robles
San Antonio
Summary
Results-driven Senior Member Service Representative known for building client rapport and enhancing satisfaction through effective communication and follow-up strategies. Strong contribution to member services with background in customer relations and issue resolution, skilled in conflict management, communication, and adapting to evolving needs of the company. Maintain constant growth by being reliable and goal-oriented with focus on delivering exceptional service and achieving results while fostering team collaboration and consistency.
Overview
2026
2026
years of professional experience
Work History
Senior Member Services Representative
Skin Laundry
San Antonio, TX
2025 - Current
- Processed member accounts and maintained accurate records in CRM system.
- Assisted clients in understanding service offerings and membership tiers while addressing inquiries effectively.
- Collaborated with management to enhance client retention strategies and metrics.
- Conducted follow-up communications to ensure client satisfaction post-service visit and address any concerns or questions regarding getting signed up for memberships and bundles.
- Trained new staff on company protocols, customer service best practices and provided support to team members in resolving complex customer issues.
- Maintained confidentiality of sensitive member information at all times, adhering strictly to data protection regulations.
- Promoted a positive work environment within the team through collaboration and open communication channels.
Client Specialist
Milan Laser Hair Removal
San Antonio, TX
2024 - 2025
- Assisted clients in understanding laser hair removal procedures and benefits.
- Managed scheduling of client appointments to optimize service delivery.
- Provided exceptional customer service, addressing inquiries and concerns promptly.
- Educated clients on pre and post-treatment care and maintenance for optimal results.
- Supported loan process by gathering loan documentation and assisting with loan processing and general loan analysis.
- Maintained accurate client records using company-specific software systems.
- Developed strong relationships with key clients, resulting in increased revenue and repeat business.
Customer Service Representative
Inktel Direct
San Antonio, TX
2023 - 2024
- Managed high-volume calls, ensuring timely and accurate responses to customer needs.
- Resolved student and parent inquiries through effective communication and problem-solving skills.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeated trust.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Worked with Students to clarify requirements for financial aid and registration.
- Ensured all needed student documentation and deadlines were met and worked closely with staff for clarification.
Customer Service Representative
WebTPA
San Antonio, TX
2020 - 2023
- Reviewed and processed insurance claims meticulously, maintaining compliance with company standards and regulatory requirements.
- Assisted customers in understanding policy details, coverage options, and claims procedures to best utilize their benefits.
- Analyzed and interpreted insurance product details to effectively inform clients and address their inquiries.
- Identified process improvements that enhanced service delivery and reduced turnaround times for claims processing by confirming proper verbiage needed by doctors for claim approval.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Executed data handling procedures for sensitive customer information, strictly adhering to established data privacy regulations.
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns by showing empathy and helping keeping clients up to date on the standing of their claims.
Education
Laser Certifiaction - Cosmetic Laser Certification
National Laser Institute
Dallas, TX06-2023
High School Diploma -
Robert E Lee
San Antonio, TX05-2014
Skills
- Building client rapport
- Customer service expertise
- Client interaction proficiency
- Conflict resolution
- Multitasking Abilities
- Exhibits professionalism in high-stress situations
- Effective task prioritization
Accomplishments
- Supervised team of 8 staff members.
- Achieved becoming a Senior Member Respresenative through effectively helping with training new team members and maintaining new monthly metric goals.
Timeline
Senior Member Services Representative
Skin Laundry
2025 - Current
Client Specialist
Milan Laser Hair Removal
2024 - 2025
Customer Service Representative
Inktel Direct
2023 - 2024
Customer Service Representative
WebTPA
2020 - 2023
Laser Certifiaction - Cosmetic Laser Certification
National Laser Institute
High School Diploma -
Robert E Lee
#1 in Membership sales per state
Received recognition for converting new clients into members with the highest turn over rate in the state of Texas, competing with over 10 clinics and remaining number one for a total of six months.