Destiny Rocha
Austin
Summary
Administrative professional with a solid track record of optimizing office operations and supporting executive teams. Known for reliability, adaptability, and effective collaboration with colleagues. Skilled in managing schedules, handling complex administrative tasks, and ensuring smooth workflow to achieve organizational goals. As well as experience with navigating healthcare insurance systems to secure treatment approvals. Utilizes keen attention to detail and extensive knowledge of medical coding to streamline processes. Strong understanding of insurance guidelines and patient advocacy to ensure optimal outcomes.
Overview
6
6
years of professional experience
Work History
Administrative Coordinator
ST DAVIDS WOUNDCARE AND HYPERBARICS
11.2023 - Current
- Scheduled, coordinated and confirmed appointments .
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Collaborated with physicians to obtain necessary clinical information for prior authorization submissions.
- Maintained thorough knowledge of insurance plan requirements, facilitating accurate and timely completion of authorization forms.
- Verified eligibility and compliance with authorization requirements for service providers.
- Reached out to insurance carriers to obtain prior authorization for testing and procedures.
- Responded to inquiries from healthcare providers regarding prior authorization requests.
- Evaluated clinical criteria for approval or denial of services requiring pre-authorization.
- Analyzed medical records and other documents to determine approval of requests for authorization.
- Handled confidential patient information professionally, adhering to HIPAA regulations at all times.
Scheduling Coordinator
U.S ORAL SURGERY MANAGEMENT
04.2021 - 11.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
Front Desk Receptionist
Lone Star Circle Of Care
02.2019 - 04.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Education
High School Diploma -
DEL VALLE OPPORTUNITY CENTER
Del Valle, TX01-2013
Skills
- Attention to detail
- Data entry
- Time management
- File organization
- Microsoft Excel
- Scheduling appointments
- Assembly protocols
- Prior authorization process
- Customer service
- Insurance verification
Languages
Spanish
Native or Bilingual
Timeline
Administrative Coordinator
ST DAVIDS WOUNDCARE AND HYPERBARICS
11.2023 - Current
Scheduling Coordinator
U.S ORAL SURGERY MANAGEMENT
04.2021 - 11.2023
Front Desk Receptionist
Lone Star Circle Of Care
02.2019 - 04.2021
High School Diploma -
DEL VALLE OPPORTUNITY CENTER
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