Destiny Rodriguez
Wilsonville,OR
Summary
Motivated Job Title with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Enthusiastic and reliable, a professional that takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in a timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Looking for a good team that works hard and just loves to be to be a part of the team!
Overview
10
10
years of professional experience
Work History
Server/Bartender
Clancys Irish Pub
08.2020 - Current
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server/Hostess
Biscuits Cafe
06.2018 - 05.2023
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Cashier/Sandwhich Maker
Jersey Mikes
01.2018 - 12.2019
Cashier/Sales Associate
Big Lots
09.2016 - 02.2018
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted customers by answering questions and fulfilling requests.
Cashier/Cook/Team Leader
Burgerville
10.2013 - 12.2016
- Provided superior customer service by consistently exceeding expectations in politeness, helpfulness, and attentiveness.
- Collaborated with management to implement effective inventory control measures, reducing shrinkage rates.
- Improved team morale through regular feedback sessions, fostering an environment of open communication and support.
Education
Aloha High School
Beaverton, OR06.2014
Skills
- Daily Specials Memorization
- Supply Restocking
- Order Delivery Practices
- Beverage Preparation
- Safe Food Handling
- Table Bussing
- Food Delivery
- Food Running
- Guest Engagement
- Item Promotion
- High-Volume Dining
Timeline
Server/Bartender
Clancys Irish Pub
08.2020 - Current
Server/Hostess
Biscuits Cafe
06.2018 - 05.2023
Cashier/Sandwhich Maker
Jersey Mikes
01.2018 - 12.2019
Cashier/Sales Associate
Big Lots
09.2016 - 02.2018
Cashier/Cook/Team Leader
Burgerville
10.2013 - 12.2016
Aloha High School
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