Destiny Rodriguez
Oak Forest,IL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
Work History
Associate
Aldi
07.2024 - Current
- Delivered exceptional customer service in a fast-paced retail environment, assisting shoppers and resolving inquiries efficiently.
- Operated POS systems to process cash, credit, and contactless payments with speed and accuracy.
- Maintained fully stocked shelves by unloading deliveries, organizing inventory, and rotating stock for freshness and product visibility.
- Ensured store cleanliness by performing daily sanitization tasks, including cleaning restrooms, sweeping floors, and organizing displays.
- Collaborated with team members to meet daily performance goals and support overall store operations.
- Adhered to company procedures for merchandising, safety, and loss prevention.
- Consistently met or exceeded performance expectations for speed, accuracy, and customer satisfaction.
Customer Service Associate
Walgreens
01.2024 - 05.2024
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Resolved customer inquiries in a timely manner.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Answered phone calls from customers promptly and courteously.
- Handled cash register operations accurately during peak times.
- Maintained knowledge of current sales promotions and new product releases.
- Kept work area neat, clean, and well-stocked at all times.
- Performed additional duties as assigned by management team.
- Stocked the shelves of the store.
Designated Hitter
Walgreens
01.2022 - 08.2022
- Working part time pharmacy and part time front of the store.
- All customer service associate responsibilities, including:
- Handling the register
- Stocking
- Facing
- Photo department
- Customer interaction
- Cleaning
- Pharmacy technician trainee duties including:
- Filling prescriptions
- Answering phone calls for refills, problems, etc.
- Serving customers at the drive through & registers.
- Making phone calls to customers who had prescriptions ready.
- Updating insurance or any other important information for customers.
- Scanning in new prescriptions from customers.
Host
Pappadeaux's Seafood Kitchen
09.2018 - 06.2019
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
- Provided customers with accurate wait times and monitored waiting list.
- Assisted servers in seating guests by escorting them to their tables.
- Managed dining room layout to maximize efficiency of staff members.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Ensured compliance with health and safety regulations within the restaurant.
- Managed incoming calls during busy shifts.
- Provided excellent customer service by anticipating customer needs.
Education
High School Diploma -
Klein Forest High School
Houston, TX06-2020
Skills
- Customer Support
- Appointment Scheduling
- Inbound and outbound calling
- Point of sale systems
- Team Collaboration
- Negotiation
- Safety Regulations
- Problem Resolution
- Customer Service
Timeline
Associate
Aldi
07.2024 - Current
Customer Service Associate
Walgreens
01.2024 - 05.2024
Designated Hitter
Walgreens
01.2022 - 08.2022
Host
Pappadeaux's Seafood Kitchen
09.2018 - 06.2019
High School Diploma -
Klein Forest High School
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