Destiny Rojas
Fresno,CA
Summary
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IHSS Care Provider
DHS - Aging And People With Disabilities
Fresno
03.2024 - Current
- Prepared nutritious meals according to dietary restrictions and preferences for better overall health.
- Provided transportation and appointments management.
- Provided transportation for clients to medical appointments, social events, and other necessary outings.
- Ensured a safe and comfortable environment by maintaining a clean and organized living space.
- Assisted clients with daily living activities, promoting independence and quality of life.
- Administered medications as prescribed, ensuring proper dosage and adherence to schedules.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted disabled clients to support independence and well-being.
- Enhanced client well-being by providing compassionate care and support tailored to individual needs.
- Supported clients in managing personal finances, paying bills, and budgeting responsibly.
- Provided mobility assistance such as walking and regular exercising.
Shiftlead
Walgreens
Fresno, CA
11.2021 - 10.2023
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Helped store management meet standards of service and quality in daily operations.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Maintained safe working environment by observing safety procedures, policies, and regulations.
- Established positive rapport with customers and staff members alike through strong communication skills.
- Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure.
Ulta Beauty Warehouse
Ulta Beauty
Fresno, CA
05.2016 - 02.2018
- Maintained a clean and organized work area, contributing to an efficient and safe working environment.
- Participated in regular team meetings, contributing to the development of new strategies for warehouse efficiency and productivity.
- Reduced product damages with proper handling techniques and training for warehouse staff.
- Processed outbound orders accurately by picking merchandise according to packing slips and preparing shipments for transport.
- Handled returns efficiently by inspecting returned items, processing refunds or exchanges promptly, and restocking inventory as needed.
- Enhanced warehouse efficiency by implementing inventory management systems and automated processes.
- Established safety protocols for warehouse environment, significantly reducing workplace accidents.
- Ensured accurate inventory counts through regular audits and meticulous recordkeeping.
- Streamlined order fulfillment for faster turnaround times by optimizing picking and packing procedures.
- Supported company growth by adapting to increasing product volumes and adjusting operations accordingly, ensuring a seamless transition during periods of expansion.
- Developed strong relationships with vendors to facilitate timely deliveries and resolve any discrepancies or issues.
- Implemented cost-saving measures within the warehouse operation without compromising quality or customer satisfaction levels.
- Assisted in the recruitment, training, and supervision of new warehouse employees, fostering a high-performance team culture.
- Coordinated shipping schedules with carriers to ensure on-time delivery of goods while minimizing transportation costs.
- Provided exceptional customer service when addressing inquiries from internal departments or external partners regarding inventory availability or shipment status.
Education
Pharmacy Technician License -
CalRegional
Fresno, CA07.2024
High School Diploma -
C.L.A.S.S
Fresno, CA06.2015
Skills
- Emotional Support
- Grooming assistance
- Physical mobility support
- Compassionate Caregiving
- Nutrition monitoring
- Recreational Activities
- Transportation Assistance
- Vital signs monitoring
- Physical therapy support
- Light Housekeeping
- Recording vital signs
- State regulations knowledge
- Progress Documentation
- Medication Administration
- Case Management
- First aid and safety
- Medication organization
- Documentation
- Schedule Management
- Ability to Lift
- Clear Communication
- Decision-Making
- Time Management
- Personal Care Aide
- Critical Thinking
- Diet and Nutrition
- Documentation and Recordkeeping
- Confidentiality and HIPAA
- Team Collaboration
- Problem-solving skills
- Workflow Optimization
- Answering customer questions
- Insurance Billing
- Medication Dispensing
- Patient confidentiality
- Prescription Filling
- Insurance Verification
- Supply Restocking
- Pharmacy Ethics
- Pharmacology knowledge
- HIPAA
- Pharmacy and customer records management
- Drug Classification Knowledge
- Drug Inventory Control
- Labeling Accuracy
- Drug safety
- Pharmaceutical Calculations
- Stocking shelves
- Processing payments
- Pharmacy Software Proficiency
- Interpreting and Processing Medication Orders
- Pharmacy Law Compliance
- Healthcare regulations
- Medication labels
- Medicare and Medicaid process
- Drug Inventory Management
- Decision-making capabilities
- Employee Training
- Customer service focus
- Team motivation
- Conflict Resolution
- Workplace Safety
- Rules Enforcement
- Performance Improvement
- Sales proficiency
- Work Delegation
- Technical knowledge
- Loss Prevention
- Packaging and Labeling
- Cleaning and Organizing
- Self-Motivated and Disciplined
- Picking and Packing
- Loading and unloading
- Warehouse Safety
Certification
CPR
Timeline
IHSS Care Provider
DHS - Aging And People With Disabilities
03.2024 - Current
Shiftlead
Walgreens
11.2021 - 10.2023
Ulta Beauty Warehouse
Ulta Beauty
05.2016 - 02.2018
Pharmacy Technician License -
CalRegional
High School Diploma -
C.L.A.S.S