Destiny Romig
Fort Drum
Summary
Highly motivated individual with a passion for excellent customer service. Possesses a strong work ethic and a team-player attitude. Well-versed in the hospitality and retail industries, with a focus on customer relations, problem-solving and multitasking. Committed to providing outstanding customer service and maintaining a clean, organized environment.
Overview
9
9
years of professional experience
Work History
Leasing Consultant
Fort Drum Mountain Community Homes
03.2024 - Current
- Responded to requests and scheduled appointments for property showings.
- Provided excellent customer service to future and current tenants.
- Managed daily administrative tasks including filing documents, responding to emails and phone calls.
- Verified paperwork was completed accurately and in a timely manner.
- Met with prospective tenants to show properties and explain terms of occupancy.
Child and Youth Program Assistant
1st Divison CDC
05.2022 - Current
- Supervised children while they participated in various games and activities
- Provided guidance and mentorship to children in a recreational setting
- Monitored participant behavior, providing positive reinforcement when appropriate
- Maintained safety standards during all activities
- Supported the development of age-appropriate lesson plans for youth programs
- Facilitated communication between parents and guardians and program staff members
- Provided support to families by helping them access resources within the community
- Created a safe environment where children can express themselves freely
- Provided supervision and care to young children ranging from infants to preschool age
- Maintained classroom cleanliness by tidying up toys, wiping down surfaces and vacuuming rugs
- Developed positive relationships with parents through communication about their child's daily activities
- Cared for 9 children ages 6 weeks to 18 months.
Customer Service Representative
Advanced Call Center Technologies LLC
12.2021 - 04.2022
- Answered customer inquiries and provided accurate information regarding products and services
- Provided excellent customer service to resolve customer complaints in a timely manner
- Gathered customer feedback through surveys and used the data to improve customer service
- Maintained detailed records of customer interactions, transactions and comments for future reference
Personal Shopper
Hyvee
07.2021 - 12.2021
- Assisted customers in selecting items that met their individual needs and preferences
- Maintained a high level of customer service while ensuring customer satisfaction
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh
- Completed pickup and shopping order for customers
- Tracked customer feedback through surveys or other methods in order to improve services offered
- Secured and stored items until customer pickup
- Satisfied customers with quick, accurate service under tight deadlines
- Completed pickup and shopping orders for customers within local area
- Listened to customer needs to identify and recommend best products and services
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly
- Scanned items when pulling from shelves to update system stock information
- Assisted teammates with daily tasks during peak periods.
Sales Representative
Cricket Wireless
10.2019 - 01.2021
- Answered incoming calls from potential customers, provided product information and answered questions
- Identified customer needs and offered appropriate solutions to meet those needs
- Maintained up-to-date knowledge of all products and services available through the company
- Developed relationships with customers in order to increase sales opportunities
- Recorded customer contact information accurately in the database system for future reference
- Provided accurate pricing information on products or services requested by customers
- Assisted customers with payment processing, including credit card payments and other forms of payment
- Followed up with customers after initial phone conversations to ensure satisfaction with purchased product or service
Receptionist
Drayer Physical Therapy
05.2018 - 08.2018
- Greeted visitors and provided them with assistance
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel
- Scheduled appointments for clients, customers, and other visitors
- Maintained a neat reception area by organizing materials and tidying up furniture
- Verified visitors' identification cards before allowing access to the building
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary
- Performed data entry tasks into various computer systems accurately and promptly
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
Crew Member
Dunkin' Donuts
10.2016 - 12.2017
- Educated customers on menu items, product ingredients and nutritional values
- Performed cashier duties such as taking orders, collecting payments and providing change
- Restocked kitchen supplies including food products and utensils
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles
- Greeted customers upon arrival, provided menus and answered questions regarding menu items
- Provided excellent customer service to maintain a positive atmosphere for guests
- Prepared beverages such as coffee drinks according to company standards
- Adhered to health department regulations regarding food handling procedures
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies
- Resolved customer complaints in a professional manner
- Checked expiration dates on all products before serving them to customers
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
Education
General Studies
Mifflin County High School
Criminal Justice
Harrisburg Area Community College
Skills
- Program Evaluations
- Issue Resolution
- Team Interaction
- Effective Customer Communication
- Reporting and Documentation
- Customer Service
- Money Management Assistance
- Attention to Detail
- Relationship Building
- Microsoft Office
- Problem-Solving
- Time Management
Timeline
Leasing Consultant
Fort Drum Mountain Community Homes
03.2024 - Current
Child and Youth Program Assistant
1st Divison CDC
05.2022 - Current
Customer Service Representative
Advanced Call Center Technologies LLC
12.2021 - 04.2022
Personal Shopper
Hyvee
07.2021 - 12.2021
Sales Representative
Cricket Wireless
10.2019 - 01.2021
Receptionist
Drayer Physical Therapy
05.2018 - 08.2018
Crew Member
Dunkin' Donuts
10.2016 - 12.2017
Criminal Justice
Harrisburg Area Community College
General Studies
Mifflin County High School
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