Destiny Ross

• Helped large volume of customers every day with positive attitude

and focus on customer satisfaction.

• Monitored team performance metrics, identifying areas for

improvement and coaching staff accordingly.

•Investigated and resolved customer inquiries and complaints quickly.•

• Collaborated with team members to achieve monthly targets and

improve overall performance.

• Managed high call volume during peak hours, prioritizing urgent

cases while maintaining attention to detail.

• Met customer call guidelines for service levels, handle time and

productivity.

• Participated in regular performance evaluations, consistently

exceeding expectations in key metrics such as first-call resolution

rate.

Supported call center associates by taking on escalated calls,

handling complex concerns and achieving customer satisfaction targets.