Summary
Overview
Work History
Education
Skills
Timeline
Generic

Destiny R. Powell

Cheyenne

Summary

Professional and experienced operations leader with strong focus on optimizing branch performance and enhancing customer satisfaction. Skilled in process improvement, team collaboration, and adapting to changing business needs. Known for reliability, fostering cohesive team environment, and driving tangible results. Proficient in managing operational workflows, ensuring compliance, and leveraging problem-solving abilities to meet organizational goals.

Overview

11
11
years of professional experience

Work History

Branch Operations Manager

Fastenal Company
04.2023 - Current
  • Developed strong relationships with clients, resulting in increased loyalty and repeat business.
  • Customer account management
  • Some accounts receivable and collections
  • Managed daily branch operations for optimal productivity and customer satisfaction.
  • Improved branch efficiency by streamlining operations and implementing new processes.
  • Trained employees on proper procedures and strategies to improve productivity.
  • Performed monthly compliance checks.
  • Collaborated with senior management to create strategic plans for future branch growth and expansion.
  • Oversaw inventory management processes, ensuring accurate records and timely reordering for optimum stock levels.

Supply Chain Associate

Fastenal Company
02.2018 - 04.2023
  • Enhanced customer relationships through effective communication and collaboration, resulting in successful business transactions.
  • Assisted customers via phone and walk in business
  • Collaborated with cross-functional teams to identify areas of improvement in the supply chain process, leading to increased operational efficiency.
  • Assisting in all shipping and receiving needs
  • Picking and packaging order parts for pickup and delivery
  • Reduced order fulfillment time by optimizing inventory management and warehouse operations.
  • Supported procurement activities, including sourcing new vendors, evaluating bids, and executing purchase orders.
  • Resolved discrepancies in shipment deliveries promptly, minimizing delays in order fulfillment processes.

Sales Associate, Head Cashier, Merchandise Stocking Clerk

Michaels Arts and Crafts
10.2014 - 02.2018
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Taught craft classes to customers and children, as well as being classroom help for others teaching classes.
  • Ring up customer purchases in a friendly and fast manner. Process customer returns and exchanges.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.

Education

High School Diploma -

Destiny Christian Academy
Cheyenne, WY
05.2016

Skills

  • Strategic planning
  • Opening and closing procedures
  • Compliance reporting
  • Customer and vendor relations
  • Excellent work ethic
  • Customer service
  • Attention to detail
  • Excellent time management skills
  • Decision-making
  • Accounts receivable
  • Verbal/written communication
  • Operations management

Timeline

Branch Operations Manager

Fastenal Company
04.2023 - Current

Supply Chain Associate

Fastenal Company
02.2018 - 04.2023

Sales Associate, Head Cashier, Merchandise Stocking Clerk

Michaels Arts and Crafts
10.2014 - 02.2018

High School Diploma -

Destiny Christian Academy

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