Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Destiny RUIZ

Amarillo,TX

Summary

Dynamic professional with a proven track record at Cactus Cove Motel, enhancing guest satisfaction and streamlining operations. Excelled in problem-solving and customer service, significantly improving team efficiency and guest loyalty. Skilled in maintaining cleanliness and managing time effectively, contributing to revenue growth and operational excellence.

Reliable and personable, bringing strong organizational skills and multitasking abilities. Well-versed in customer service principles and proficient in managing front desk operations and handling administrative tasks. Dedicated to providing welcoming atmosphere and ensuring smooth daily operations.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Overview

8
8
years of professional experience

Work History

Front Desk Assistant

Cactus Cove Motel
10.2024 - Current
  • Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Maintained guest confidentiality by adhering to strict privacy policies when handling personal information and payments.
  • Collected room deposits, fees, and payments.
  • Completed late check-ins and directed guests to rooms and facilities.
  • Answered phone within [2] minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
  • Preserved guest privacy and security through strict adherence to data protection policies when handling personal information or payment details.
  • Developed strong rapport with guests through active listening, empathetic responses, and consistent follow-up on requests or concerns.
  • Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
  • Managed cash transactions accurately, maintaining proper financial records for the reception area.
  • Assisted in training new receptionists on hotel policies and procedures, ensuring consistency in service delivery across all shifts.
  • Boosted guest loyalty with attentive assistance, personalized recommendations, and genuine interactions.
  • Improved efficiency of team communication by relaying important updates regarding guest preferences or special requests to relevant departments.
  • Continuously updated knowledge on local attractions, restaurants, and transportation options to provide relevant recommendations for guests seeking guidance.
  • Contributed to revenue growth by promoting hotel services and upselling available room upgrades or packages.
  • Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
  • Facilitated smooth transitions between shifts by conducting thorough handovers of pertinent information between colleagues.

Specialist

Tyson Fresh Meats
07.2017 - 10.2024
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
  • Mentored and coached junior team members, promoting professional growth and development to strengthen the organization's overall talent pool.
  • Collaborated cross-functionally to develop innovative strategies that enhanced product quality and reduced lead times.
  • Initiated process audits to maintain compliance with industry standards and regulations, ensuring a safe work environment for all employees.
  • Made sure that products were produced on time and are of good quality.
  • Maintained organized work area by cleaning and removing hazards.
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
  • Inspected products and machines to maintain quality and efficiency.
  • Enhanced customer satisfaction with timely and accurate issue resolution.
  • Devised and implemented processes and procedures to streamline operations.

Education

No Degree - MEDICAL ASSITANT

MILLAN INSTITUE
Amarillo, TX
08-2025

Skills

  • Problem-solving skills
  • Customer service
  • Time management
  • Excellent communication
  • Documentation and recordkeeping
  • Front desk oversight

Languages

Spanish
Limited Working

Interests

  • Outdoor Recreation
  • I participate in a variety of outdoor recreational activities
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Camping

Timeline

Front Desk Assistant

Cactus Cove Motel
10.2024 - Current

Specialist

Tyson Fresh Meats
07.2017 - 10.2024

No Degree - MEDICAL ASSITANT

MILLAN INSTITUE

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Destiny RUIZ