Destiny Russell
Customer Service Professional
Tulsa,OK
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
9
9
years of professional experience
Work History
Customer Service Advocate
Heath Care Service Corp
09.2022 - Current
- Adapted quickly to changes in company policies or systems, ensuring minimal disruption in service delivery during transitions.
- Utilized CRM software to track customer interactions, ensuring seamless handoff between support agents when needed.
- Assisted in the development of policies and guidelines aimed at standardizing service levels across the organization.
- Collaborated with cross-functional teams to address complex customer issues and improve overall experience.
- Participated in regular performance evaluations, consistently exceeding expectations in key metrics such as first-call resolution rate.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
Customer Service Representative
AT&T
12.2014 - 08.2022
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Responded promptly to incoming sales leads and requests for technical support.
- Assisted with updating technical support best practices for use by team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
High School Diploma -
Tulsa Public School
Tulsa, OK 05.2001 -
Skills
Adaptability
Conflict Resolution
Empathy
Open-Mindedness
Patience
Office equipment proficiency
Data Entry
Call center experience
Assertiveness
Microsoft Excel
Money handling abilities
Timeline
Customer Service Advocate
Heath Care Service Corp
09.2022 - Current
Customer Service Representative
AT&T
12.2014 - 08.2022
High School Diploma -
Tulsa Public School
05.2001 -