Summary
Overview
Work History
Education
Skills
Timeline
Generic

Destiny Russell-Haskins

Riverside,CA

Summary

Diligent Claims Processor versed in insurance processes and claims procedures. Offers great attention to detail and time management abilities to successfully handle large volume of claims. Highly accurate and thorough with focus on completing error-free work in line with processing guidelines.

Overview

3
3
years of professional experience

Work History

Claims Examiner

Firstsource
Riverside, CA
01.2024 - Current
  • Increased productivity by implementing efficient strategies for handling high volumes of behavioral claims daily.
  • Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
  • Managed workload and priorities to meet claims processing meet deadlines.
  • Verified client information by analyzing existing evidence on file.

Claims Examiner

Cigna
Riverside, CA
05.2022 - 12.2023
  • Reduced processing time for each claim by utilizing efficient data entry techniques and attention to detail.
  • Increased accuracy in claims processing by verifying policyholder information and cross-referencing with available records.
  • Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.

Customer Service Representative

Kapsch TrafficCom
Corona, CA
10.2021 - 05.2022
  • Research and adjust account discrepancies as requested by Customer Service Supervisor.
  • Responded to customer complaints and requests promptly.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.

Er Registrar

Riverside Community Hospital
03.2021 - 08.2021
  • Verified insurance coverage, coordinating with insurers to ensure accurate billing information.
  • Enhanced patient satisfaction by promptly and accurately registering emergency room patients.
  • Expedited the admission process by accurately collecting demographic and medical history information from patients or family members upon arrival.

Education

Bachelor of Information Technology - Cybersecurity

Capella University
Riverside, CA
01.2025

Skills

  • Claims Processing
  • Multitasking
  • Organizational skills
  • Attention to detail
  • Computer proficiency
  • Customer service

Timeline

Claims Examiner

Firstsource
01.2024 - Current

Claims Examiner

Cigna
05.2022 - 12.2023

Customer Service Representative

Kapsch TrafficCom
10.2021 - 05.2022

Er Registrar

Riverside Community Hospital
03.2021 - 08.2021

Bachelor of Information Technology - Cybersecurity

Capella University
Destiny Russell-Haskins