Knowledgeable, with solid background in process support and improvement. Successfully contributed to streamlining operations and enhancing workflow efficiencies. Demonstrated problem-solving abilities and effective communication skills.
Work History
Reciever
6 Months
CoreMark | 02.2026 - Current
Inspected incoming shipments for accuracy and quality, ensuring compliance with standards.
Organized inventory storage to improve retrieval efficiency and reduce search time.
Maintained a clean and organized receiving area, enhancing workflow and productivity.
Collaborated with team members to optimize workflow and decrease processing times.
Operated warehouse equipment, including pallet jacks and forklifts, safely and efficiently.
Collaborated with team members to enhance workflow and reduce processing times.
Unloaded pallets from delivery trucks and organized them in designated warehouse sections. and deliveries and organized products in the warehouse.
Customer Service Representative
Carenet Health Care | 2025 - 2025
Provided prompt and effective customer support via phone, email, and chat channels.
Resolved customer inquiries by identifying issues and offering tailored solutions.
Maintained comprehensive knowledge of healthcare services to assist customers accurately.
Collaborated with team members to enhance service delivery and improve client satisfaction.
Take back to back calls on queue
Work a double monitor setup with multiple applications and multi-tasking
Check insurance coverage\ help customers fill out application paperwork
Process Assistant
Amazon | 2020 - 2025
Managed groups of up to 50 individuals during events.
Train new hires and be the point of contact for any concerns
Staff floor accordingly and check up on flow throughout the day.
Listen to any complaints and try to resolve and see if it needs to be escalated further
Get constructive criticism and feedback from Tier 1’s and Managers to better improve the work environment.
Formulate daily plans to guarantee workload would be complete.
4 Years of Management experience
Retail
Best Buy | 2020 - 2020
Picked and packed curbside and online orders to ensure timely fulfillment
Assisted customers on the sales floor to enhance shopping experience
Operated cash register efficiently during peak hours.
Stocked floor with new merchandise to maintain inventory availability
Assist with sorting new merchandise
Retail Salesperson
Ross | 2020 - 2020
Check customers out at register/Handle money
Stock floor and update price tags
Close out store
Assist customers with any inquiries
Assist with putting security tags on new merchandise
Human Resources Intern
Bill Greehey Valero Refinery | 2019 - 2020
Maintained employee records and ensured data accuracy within HR information systems.
Participated in training sessions to enhance knowledge of HR policies and procedures.
Assisted Human Resources, Payroll, and Training departments
Contacted employees regarding timesheets\ other issues with timesheets
Scheduled employees training and keep updated information on employees contact information
Education
High School Diploma
W.B Ray High School | 01.2020
Adobe Certification
Paid Internship Program
GPA: 3.7 GPA
Skills
Team leadership
HR management
Data Entry
Performance monitoring
Customer communication
Call center experience
Effective Communication
Creativity
Accomplishments
Supervised team of up to 50 staff members.
Achieved Process Assistant role by stepping up, showcasing ideas, and giving results.