Destiny Salinas
San Antonio,TX
Summary
Strategic liaison eager to apply project management skills to help organization achieve objectives. Strong problem-solving and critical thinking skills and familiar with industry-specific regulations and compliance requirements. Articulate with excellent written communication skills.
Overview
6
6
years of professional experience
Work History
Customer Resolution Associate
Valero Energy Corp.
11.2022 - Current
- Ensured timely execution of contracts by closely monitoring deadlines and coordinating efforts with internal teams.
- Drafted, reviewed and revised contracts for accuracy and completeness.
- Collaborated with cross-functional teams to identify root causes of billing issues and implement corrective actions.
- Facilitated smooth transitions during system upgrades or migrations by validating data integrity and training team members on new functionalities.
- Managed high-volume accounts with precision, ensuring accurate invoicing and prompt payment processing.
- Enhanced billing accuracy by reviewing and analyzing charges, resolving discrepancies, and implementing process improvements.
- Assisted with the training and mentoring of new team members, sharing expertise and guidance as needed to ensure a seamless onboarding experience.
Assistant Service Manager
BMW of North America
08.2020 - 11.2022
- Met with customers to discuss service needs and develop effective and practical solutions.
- Met with customers to discuss service needs and offer available solutions.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
- Coordinated schedules and assigned work orders to maximize productivity within the service department.
- Enhanced team efficiency by implementing streamlined procedures for daily operations.
Paralegal
Hilliard Legal PLLC.
12.2018 - 08.2020
- Supported attorney by drafting routine legal documents such as pleadings, motions, and affidavits.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Edited and proofread legal documents to verify accuracy.
- Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
Education
Bachelor of Arts - Philosophy
The University of Texas At San Antonio
San Antonio, TXBachelor of Arts - Politics And Law
The University of Texas At San Antonio
San Antonio, TXSkills
- Workflow Management
- Project Support
- Contract Negotiation
- Work Planning and Prioritization
- Proficient in SAP
- Proficient in MS Office, Excel, Word, and Outlook
- Legal Research
- Time Management
- Attention to Detail
- Complex Problem-Solving
- New Hire Training
- Fluent Bilingualism
Timeline
Customer Resolution Associate
Valero Energy Corp.
11.2022 - Current
Assistant Service Manager
BMW of North America
08.2020 - 11.2022
Paralegal
Hilliard Legal PLLC.
12.2018 - 08.2020
Bachelor of Arts - Philosophy
The University of Texas At San Antonio
Bachelor of Arts - Politics And Law
The University of Texas At San Antonio