Destiny Sanchez
Grand Prairie,TX
Summary
Versatile and friendly with pleasant speaking voice and professional demeanor. Adept at multi-line phones and scheduling software. Excellent verbal and written communication abilities. I'm dedicated to greeting every patient with smile and running front desk day-to-day operations smoothly. Cheerful and professional with very strong computer and bookkeeping skills. Talented Accounts Receivable Specialist with experience in financial services, collections and customer care management across diverse industries. Knowledgeable, analytical and personable with excellent problem solving skills and strengths in areas of credit and collections. Proven to improve workflow efficiencies while maintaining high standards in customer service. Skilled in preparing monthly reconciliation reports and statistical reports. Successful in reducing bad debt write-offs. Highly organized, hardworking and accuracy-driven.
Overview
8
8
years of professional experience
Work History
Accounts Receivable Specialist
Superior Floors
Coppell, TX
07.2023 - Current
- Monitored customer account details to minimize or rectify non-payments, delayed payments and other irregularities.
- Posted and verified entries to logs, spreadsheets or reports to update department records and accounting systems.
Accounts Receivable Specialist
Endodontic Practice Partners
Dallas, TX
08.2022 - Current
- Kept accounts receivable tracking database current with relevant client information, collection and billing progress and program changes.
- Posted and verified entries to logs, spreadsheets or reports to update department records and accounting systems.
- Maintained accounting records by performing routine calculating, posting and verifying duties.
- Generated reports to offer exposure and risk guidance to functional counterparts and facilitate audits.
Front Desk Receptionist
Endodontic Associates of Fort Worth
Fort Worth, TX
07.2019 - 08.2022
- Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
- Maintained accurate bookkeeping of important files, running reports and delivering updates on occupancy and revenues.
- Filed insurance claims by obtaining and entering data related to patient, insurance provider and medical code for procedures and services provided.
- Analyzed weekly and monthly financial reports and reviewed accounts receivable reports and insurance contracts to facilitate revenue cycle management.
- Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
- Maintained master calendar and scheduled new appointments based on provider availability.
Co Manager
RaceTrac Petroleum Inc.
Grand Prairie, TX
08.2017 - 07.2019
- Verified data integrity and accuracy.
- Copied, logged and scanned supporting documentation and placed all information in vendor files.
- Responded to customer requests via telephone and email and effectively answered questions and inquiries.
- Demonstrated awareness of liability issues by confirming legal drinking age and discontinuing service to intoxicated guests.
- Helped with scheduling and doing payroll for employees when it was needed.
- Ran shifts when my supervisor wasn’t available and made sure guests were satisfied.
Assistant Manager
Domino's Pizza
Dallas, TX
06.2015 - 08.2017
- Trained employees and oversaw production staff, department leaders and shift managers.
- Communicated issues and inefficiencies with store manager to create strategies and exceed sales objectives.
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
- Promoted business strategy by implementing improvements based on guest feedback.
- Created employee schedules to enable all shifts adequate staffing and coverage.
- Trained twenty staff members on protocols and best practices, resulting in boosted productivity.
- Multiplied earnings by establishing ambitious sales goals, cheering on sales staff, leading improvements in customer service.
- Monitored cash intake and deposit records, resulting in increased accuracy and reduction in discrepancies.
Education
High School Diploma -
Justin F Kimball High School
Dallas, TX2014
Skills
- Extremely organized
- Credit and Collections
- Account Auditing
- Conflict resolution
- Team leadership
- Strong verbal communication
- Interpersonal and written communication
- Self-motivated
- Data analysis
- Budgeting and finance
- Inspection reviews
- Data management
- Data entry
- Bill Processing
- Audit Procedures
Timeline
Accounts Receivable Specialist
Superior Floors
07.2023 - Current
Accounts Receivable Specialist
Endodontic Practice Partners
08.2022 - Current
Front Desk Receptionist
Endodontic Associates of Fort Worth
07.2019 - 08.2022
Co Manager
RaceTrac Petroleum Inc.
08.2017 - 07.2019
Assistant Manager
Domino's Pizza
06.2015 - 08.2017
High School Diploma -
Justin F Kimball High School