Destiny Savage
Philadelphia,PA
Summary
Adept at enhancing operational efficiency and safety management, my tenure at American Airlines showcased my ability to optimize ground operations and elevate customer service standards. Leveraging skills in Microsoft Excel and critical thinking, I consistently contributed to strategic improvements, achieving a notable increase in stakeholder satisfaction.
Competent ramp agent with exemplary communication skills. Highly effective working as both part of team and in solitary role. Over years of experience with nationwide airline services company.
Proactive and hard-working commercial airline employee highly experienced as ramp agent. Offers excellent communication and time management skills. FAA-certified with excellent safety record. Trained in flight line operations and equipment operation.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Ramp Agent Supervisor
American Airlines
12.2021 - 12.2023
- Established strong relationships with key stakeholders, including airline partners, airport authorities, and ground service providers, to facilitate seamless ramp operations.
- Maintained accurate records of all ramp-related incidents for thorough analysis and continuous improvement efforts.
- Contributed to the development of long-term strategies for ramp services by providing valuable insights based on daily operational experiences.
- Provided feedback on performance metrics regularly which helped identify potential bottlenecks and areas requiring improvement.
- Enhanced safety measures for ground crews by conducting regular training sessions and equipment inspections.
- Optimized aircraft turnaround time by coordinating efficient fueling, catering, cleaning, and boarding processes.
Janitorial Lead
Jefferson County Hospital
12.2021 - 11.2022
- Improved facility cleanliness by developing and implementing effective janitorial procedures.
- Increased customer satisfaction with consistently thorough attention to detail in all assigned areas.
- Ensured prompt response to emergency situations, minimizing downtime and potential hazards.
- Streamlined inventory management with systematic organization of cleaning supplies and equipment.
- Maintained a safe work environment through regular inspections and adherence to safety protocols.
- Conducted regular safety meetings to reinforce compliance with OSHA regulations and company policies.
Food Service Manager
Chick Fill A
12.2021 - 09.2022
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Tracked food production levels, meal counts, and supply costs.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Reviewed and approved employee schedules and timesheets.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
Retail Sales Associate
Victoria's Secret & PINK
04.2021 - 12.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
Restaurant Manager
Shake Shack
03.2019 - 06.2021
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Receptionist
LA Fitness
12.2018 - 03.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
Cashier Team Lead
Wawa Food Markets
11.2016 - 11.2018
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Restaurant Team Member
Mc Donalds
04.2015 - 10.2016
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Greeted guests pleasantly and answered menu questions.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
Education
High School Diploma -
Upper Darby High School
Upper Darby, PA06.2015
Skills
- Ramp service
- Operational Efficiency
- Ground Operations
- Safety Management
- Cleaning Expertise
- Chemical Handling
- Sanitation Standards
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Customer service excellence
- First Aid Training
- Supply Restocking
- Food Preparation
- Food safety knowledge
- Problem-solving abilities
- Critical Thinking
- Data Entry
- Call center experience
- Microsoft Excel
Accomplishments
- Provided exceptional service to special needs and elderly passengers, receiving five-star ratings on traveler surveys.
- Identified a significant equipment malfunction before it resulted in a major flight delay or in-flight issue and suggested a resolution that mitigated any risks.
- Willingly took on new duties and responsibilities when asked by supervisor and finished tasks on time, resulting in a pay increase.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Certified Logistics Technician (CLT) - Manufacturing Skill Standards Council.
- Dangerous Goods Certification - International Air Transport Association.
- Professional Loadmaster Certification (PLC) - International Society of Transport Aircraft Trading.
- Occupational Safety & Health Administration (OSHA) 30-Hour Construction Training - OSHA.
Timeline
Ramp Agent Supervisor
American Airlines
12.2021 - 12.2023
Janitorial Lead
Jefferson County Hospital
12.2021 - 11.2022
Food Service Manager
Chick Fill A
12.2021 - 09.2022
Retail Sales Associate
Victoria's Secret & PINK
04.2021 - 12.2021
Restaurant Manager
Shake Shack
03.2019 - 06.2021
Receptionist
LA Fitness
12.2018 - 03.2019
Cashier Team Lead
Wawa Food Markets
11.2016 - 11.2018
Restaurant Team Member
Mc Donalds
04.2015 - 10.2016
High School Diploma -
Upper Darby High School