Destiny Schaper
Eastvale,CA
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Appointment Setter
Nuvia Water Technologies
02.2022 - Current
- Maintained a high level of knowledge about company products and services, enabling effective communication with potential clients during cold calls.
- Demonstrated exceptional multitasking abilities by managing multiple calendars simultaneously while handling incoming calls from potential clients.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Communicated with management to provide feedback on value and productiveness of appointment setting process.
- Enhanced customer relationships through timely and professional follow-ups with prospective clients.
- Assisted in training new Appointment Setters on best practices for effective communication and time management strategies.
- Handled assignments independently with good judgement and critical thinking skills.
Amazon Warehouse Employee
Amazon
11.2021 - 02.2022
- Efficient time management skills
- Meeting new goals w productivity
- Maintained a safe work environment through regular inspections, hazard assessments, and adherence to safety protocols.
- Promoted a positive workplace culture that fostered teamwork among employees while emphasizing individual accountability for achieving operational goals.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Consistently lifted materials weighing as much as 50 pounds.
- Maintained clean, orderly work environment free of hazards.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Bakery Clerk
Vons
01.2021 - 11.2021
- Enhanced customer satisfaction by providing excellent bakery product recommendations and answering product-related questions.
- Maintained a visually appealing and well-stocked bakery display, leading to increased sales.
- Collaborated with fellow bakery staff members to streamline production processes and improve overall efficiency.
- Developed strong relationships with regular customers, fostering loyalty and repeat business for the bakery department.
- Helped train new employees on proper baking techniques, equipment usage, and customer service best practices.
- Handled cash register transactions efficiently, ensuring accurate sales records and timely customer service.
- Promoted a positive work environment within the bakery team through open communication channels and constructive feedback mechanisms.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
Server
Red Robin
11.2020 - 11.2021
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Food Champion
Taco Bell
03.2020 - 11.2020
- Improved customer satisfaction by ensuring timely and accurate food preparation.
- Enhanced kitchen efficiency by organizing and maintaining a clean work area.
- Reduced food waste with proper portion control and storage techniques.
- Ensured consistent high-quality product, adhering to standardized recipes and presentation guidelines.
- Collaborated with team members to maintain smooth workflow and provide exceptional dining experience.
- Completed daily inventory checks to ensure sufficient stock levels for uninterrupted service.
- Assisted in training new hires, promoting adherence to company policies and procedures.
- Supported cross-functional tasks within the restaurant, including cashier duties or assisting in other positions as needed.
- Demonstrated strong communication skills when working with fellow staff members, fostering a cohesive team atmosphere.
Receptionist
Cline Chiropractic
09.2019 - 03.2020
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Corresponded with clients through email, telephone, or postal mail.
- Assisted with onboarding new clients and securing paperwork completion.
Person in Charge
Subway
07.2017 - 08.2019
- Improved overall team performance by implementing efficient management strategies and providing clear guidance.
- Increased customer satisfaction through consistent communication, timely updates, and effective problemsolving.
- Enhanced employee engagement with regular feedback sessions, professional development opportunities, and recognition programs.
- Implemented safety protocols to reduce workplace accidents and maintain compliance with industry regulations.
- Exceeded sales targets consistently by developing effective marketing strategies and maintaining strong customer relationships.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
- Managed cash register accurately, ensuring proper handling of transactions and tips.
Education
High School Diploma -
Santiago High School
1395 E Foothill Pkwy, Corona, CA 9288106.2018
Skills
- Overcoming Objections
- Customer Service
- Positive Attitude
- Appointment Scheduling
- Safe Food Handling
- Ability To Multitask
- Team Collaboration
- Sales Expertise
- Written and Verbal Communication
- Cash Handling
Accomplishments
.Honor Roll Student
. Link Crew President
. Management Position (P.IC.)
.Appointment Setter Of The Year
Affiliations
- Creative Writing/Journaling
- Hiking/Nature Walks
- Attending Church Weekly
Timeline
Appointment Setter
Nuvia Water Technologies
02.2022 - Current
Amazon Warehouse Employee
Amazon
11.2021 - 02.2022
Bakery Clerk
Vons
01.2021 - 11.2021
Server
Red Robin
11.2020 - 11.2021
Food Champion
Taco Bell
03.2020 - 11.2020
Receptionist
Cline Chiropractic
09.2019 - 03.2020
Person in Charge
Subway
07.2017 - 08.2019
High School Diploma -
Santiago High School
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