Destiny Scherer
Cape Coral,FL
Summary
Positive and empathetic with excellent communication and problem-solving skills, consistently producing customer satisfaction and loyalty. Understanding of customer service principles and proficiency to ensures efficient and effective support. Dedicated to resolving issues swiftly and enhancing overall customer experience.
Overview
2026
2026
years of professional experience
Work History
Preschool Teacher's Assistant
Good Shepherd
- Supervised children during in-classroom activities and on playground.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Engaged and entertained children through recreational and educational activities.
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
- Communicated with parents to inform about child's progress and classroom behavior.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Organized snack time and nap hours.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Cleaned, organized and restocked classrooms for upcoming classes.
CSR
Lee Health
10.2023 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Team Lead
Panera Bread
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
Florida SouthWestern State College
Fort Myers, FLEmergency Medicine
Braxton College
Skills
- Special needs support
- Health and safety
- First aid and CPR
- Strong work ethic and dependable
- Call center experience
- Customer focus
- Complaint handling
- Critical thinking
- Conflict resolution
- Documentation
- Data entry
- Scheduling
- Supply restocking
Timeline
CSR
Lee Health
10.2023 - Current
Preschool Teacher's Assistant
Good Shepherd
Team Lead
Panera Bread
Florida SouthWestern State College
Emergency Medicine
Braxton College