RaShad Glover
Denver,CO
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Campus Safety Officer
Denver Public Schools
Denver, CO
11.2021 - 11.2023
- Monitored campus buildings, grounds, and parking lots to ensure safety of students, faculty, and staff.
- Conducted investigations into suspicious activity on campus and reported findings to appropriate personnel.
- Patrolled the campus in a marked vehicle or on foot to deter criminal activity.
- Responded quickly to emergency situations such as medical emergencies, fires, fights, or other disturbances.
- Maintained order during special events held on campus including concerts, sporting events, and rallies.
- Investigated reports of theft, vandalism, and other crimes committed on campus property.
- Performed first aid when necessary until medical assistance arrived.
- Coordinated with local police departments regarding information sharing protocols related to criminal activity occurring near the campus perimeter.
- Prepared incident reports detailing any criminal activity observed while patrolling the grounds.
- Escorted visitors around the campus upon request from faculty members or administrators.
- Intervened in potentially dangerous situations before they escalated out of control.
- Conducted regular patrols of residence halls and monitored visitor access logs.
- Enforced institutional rules, regulations and laws regarding student conduct to maintain safe campus.
- Responded to emergency calls regarding illnesses, accidents and disturbances.
- Followed established protocol regarding notification of campus personnel and patrons in event of emergencies.
- Participated in emergency, evacuation and shelter drills to prepare for health or safety emergencies.
- Conducted investigations of incidents, collected physical evidence and interviewed suspects, witnesses and victims.
Youth Football Coach
Denver Public Schools
Denver, CO
11.2021 - Current
- Demonstrated coaching techniques to develop players' skills and abilities.
- Organized practices, drills and games for team members.
- Instructed athletes on proper technique in all areas of the game.
- Developed strategies and tactics to improve team performance.
- Monitored player development, evaluated individual performances and provided feedback.
- Created a positive learning environment through motivating players and providing encouragement.
- Assisted with recruiting efforts by attending events and making contacts within the community.
- Communicated regularly with parents regarding individual player progress and team activities.
- Arranged travel accommodations for away games when necessary.
- Ensured safety of players during practice sessions, scrimmages and competitions.
- Provided guidance to student-athletes on academic success, college selection and post-graduation opportunities.
- Supervised assistant coaches in preparation for practice sessions, games or tournaments.
- Implemented strength training programs designed to enhance physical conditioning of athletes.
- Analyzed game film to identify areas needing improvement or adjustment in strategy.
- Attended coaching clinics or seminars to stay up-to-date on current trends in youth football coaching.
- Served as a role model by demonstrating good sportsmanship both on and off the field.
- Mentored and encouraged youth to develop strong work ethic by being positive role model and regularly practicing skills.
- Developed training and exercise programs to meet individual requirements and team play strategies.
- Ran drills and practices to help children to develop and improve sports skills.
- Built strong rapport with athletes and assistants before, during and after coaching seasons.
- Showed athletes proper techniques to avoid injuries.
- Monitored safety of training, individual exercises and equipment usage to avoid sports injuries and damage to facility.
- Assessed player abilities and assigned positions according to individual strengths.
- Encouraged team members to become stronger, more agile athletes and more successful competitors through focus, effective training and proper nutrition.
- Educated athletes in rules, strategies, sportsmanship and performance principles.
Youth Basketball Coach
Denver Public Schools
Denver, CO
12.2022 - Current
- Provided instruction and guidance to youth basketball players on the fundamentals of the game.
- Developed practice plans, drills and exercises designed to improve player performance.
- Assessed players' skills and abilities in order to create balanced teams.
- Instructed players on proper techniques for shooting, dribbling, passing and defense.
- Established rules and regulations for practices and games that ensured safety of all participants.
- Encouraged teamwork among players by emphasizing cooperation rather than competition.
- Evaluated individual performances during practices and games in order to identify areas needing improvement.
- Communicated regularly with parents regarding their children's progress.
- Mentored players both on and off the court to help them develop strong character traits.
- Created an environment that was conducive to learning while still having fun playing basketball.
- Motivated players to strive for excellence both on the court and in the classroom.
- Collaborated with other coaches in order to ensure a smooth running program.
- Developed strategies to maximize each player's potential while maintaining a winning attitude.
- Monitored team members' academic progress throughout the season.
- Supervised athletes at all times during practices, games and other activities.
- Enforced disciplinary actions when appropriate according to established policies.
- Ran drills and practices to help children to develop and improve sports skills.
PACT Officer
HSS Security
Denver, CO
07.2020 - 12.2020
- Monitored and maintained medication schedules for residents.
- Developed and implemented resident care plans, ensuring that all resident needs were met.
- Conducted regular staff meetings to ensure adherence to safety protocols.
- Established policies and procedures related to the daily operations of the assisted living facility.
- Coordinated with outside agencies such as doctors, hospitals, and pharmacies regarding resident care.
CSU Systems Specialist
Connect for Health Colorado
Denver, CO
08.2019 - 01.2020
- Troubleshooted hardware and software issues for users across multiple platforms.
- Provided support to end-users on a variety of technical topics, including system installation and configuration.
- Analyzed system performance metrics to identify areas for improvement and implemented solutions accordingly.
- Performed data entry of ticket orders into database software systems.
Community Support Unit Specialist
Connect For Health Colorado
Denver, CO
05.2019 - 08.2019
- Coordinated and facilitated group activities for clients in the community.
- Developed relationships with customers, providing exceptional customer service to ensure satisfaction.
- Resolved customer inquiries and complaints in a timely manner.
- Performed manual testing on various software systems to identify bugs and errors.
- Developed test plans and test cases to ensure quality assurance of system components.
- Assisted in the development of marketing materials to support outreach activities.
Data Integrity Specialist
Connect for Health Colorado
Denver, CO
08.2017 - 05.2019
- Performed data analysis and validation to ensure accuracy of records in multiple databases.
- Maintained data integrity by creating and enforcing policies and procedures for the collection, storage, retrieval, archiving, and destruction of all data.
- Identified and investigated discrepancies between source documents and database entries.
- Developed processes to improve the accuracy, completeness, reliability, timeliness and value of data stored in multiple systems.
- Created reports to document findings from data integrity reviews.
- Conducted regular audits of system-level access control logs to detect unauthorized access attempts or suspicious activities.
- Assisted with the implementation of new technologies that improved the quality of collected data.
- Monitored changes to existing databases to identify any irregularities or problems with data entry protocols.
- Collaborated with various departments to develop comprehensive solutions for resolving issues related to data integrity.
- Provided technical guidance on best practices for maintaining accurate records within a variety of systems.
- Documented procedures for collecting, storing, retrieving, archiving, and destroying all types of data within an organization's databases.
- Analyzed customer feedback surveys to identify areas where improvement was necessary in order to maintain high levels of customer satisfaction.
Case Manager Supervisor
CGI Inc
Troy, AL
11.2016 - 07.2017
- Supervised, trained and evaluated Case Managers in the delivery of services to clients.
- Developed and implemented policies and procedures for case management staff.
- Conducted weekly meetings with Case Managers to review cases and discuss any issues or concerns.
- Monitored caseloads for timely completion of tasks and client outcomes.
- Provided resources and referrals to clients as needed.
- Resolved conflicts between clients, families, care providers, and other stakeholders involved in the case management process.
- Collaborated with other departments within the organization to ensure that all client needs were met.
- Ensured compliance with relevant laws, regulations and organizational standards related to case management services.
- Analyzed data from reports on caseloads, outcomes and trends in order to identify areas of improvement.
- Maintained confidential records regarding clients' medical history, treatment plans and progress toward goals.
- Participated in interdisciplinary team meetings with other health professionals to coordinate services for complex cases.
- Reviewed current best practices in case management processes and made recommendations for improvement.
- Advised Case Managers on appropriate interventions based on individual client needs.
- Created educational materials on topics related to case management such as documentation requirements or crisis intervention techniques.
- Responded promptly to inquiries from internal and external customers regarding case management services.
- Assisted Case Managers with problem solving difficult cases or developing individualized service plans.
System Development Specialist
CGI Inc
Troy, AL
10.2016 - 02.2017
- Developed, implemented and maintained system-level software for multiple projects.
- Analyzed user requirements to create functional specifications for new systems.
- Designed and tested programs using various coding languages such as C++, Java and Python.
- Managed database applications by configuring and administering databases.
- Monitored system performance to ensure optimal operation and made adjustments as needed.
- Created technical documentation to support the development of new systems.
- Provided technical guidance on system design, architecture, integration and testing activities.
- Performed troubleshooting of existing systems in order to identify areas of improvement.
- Documented processes and procedures related to system development activities.
- Collaborated with cross-functional teams to ensure successful implementation of new systems.
Case Management Specialist
CGI Inc
Troy, AL
09.2016 - 11.2016
- Conducted comprehensive assessments of clients to identify service needs and develop individualized case plans.
- Developed and monitored treatment plans, coordinated services with other providers, and provided crisis intervention.
- Provided counseling and advocacy for clients in order to assist them in meeting their goals.
- Maintained case notes, records, and documentation according to agency policies and procedures.
- Assisted clients in accessing entitlements such as Social Security benefits or Medicaid coverage.
Customer Service Representative
CGI Inc
Troy, AL
12.2015 - 09.2016
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Nuclear Biological Chemical Specialist
United States Army National Guard
Eufaula, AL
09.2014 - 03.2016
- Conducted safety checks and inspections of Nuclear Biological Chemical equipment.
- Performed maintenance on NBC protective clothing, masks, and respirators.
- Monitored radiation levels in the environment with specialized instruments.
- Assessed potential NBC threats and reported findings to superiors.
- Controlled access to hazardous areas and ensured compliance with regulatory requirements.
- Provided technical advice on NBC-related issues to commanders and staff personnel.
- Identified appropriate decontamination procedures for contaminated personnel or equipment.
- Developed plans for responding to chemical, biological, radiological, nuclear incidents.
- Trained personnel in the use of NBC detection equipment and proper protocols for handling hazardous materials.
- Maintained inventory records of all NBC-related supplies including protective gear and medical treatments.
- Organized drills and exercises to evaluate preparedness against possible NBC threats.
- Coordinated with other military units on mutual support operations involving NBC defense.
Drum Line Instructor
Pike County Schools
Brundidge, AL
11.2016 - 11.2017
- Instructed students on proper techniques for playing drums, including rudiments and different stroke patterns.
- Demonstrated drumming techniques to students in a clear and concise manner.
- Assisted with the selection of music for performances.
- Supervised student musicians during practice sessions and live performances.
- Collaborated with other instructors to ensure that all percussion instruments were properly tuned and maintained.
- Evaluated student performance levels and created improvement strategies accordingly.
- Monitored student engagement levels during practice sessions.
- Encouraged students to take initiative while practicing independently at home.
- Developed exercises designed to improve coordination between hands and feet.
- Tested new techniques or methods of teaching drumming skills to students.
- Incorporated theory into instruction by discussing topics such as rhythm, meter, tempo, dynamics..
- Motivated students by demonstrating enthusiasm for drumming throughout each session.
- Organized field trips related to music education when appropriate.
- Developed interesting course plans to meet academic, intellectual and social needs of students.
- Maintained student attendance records, grades and other required records.
Student Support Liaison/7th Grade Dean
Denver Public Schools
Denver, CO
11.2023 - Current
- Developed and maintained effective relationships with internal and external stakeholders.
- Organized and facilitated meetings, workshops, conferences and other events to ensure successful outcomes.
- Developed and implemented strategies to recruit, retain, and support faculty and staff in academic programs.
- Developed and implemented school-wide initiatives to promote a positive, inclusive culture of respect and collaboration.
- Established protocols for recognizing student achievements in the areas of academics, athletics, and extracurricular activities.
- Monitored school climate data to identify trends and recommend strategies for improvement.
- Coordinated with faculty members to create culturally responsive learning environments.
- Advised administrators on best practices related to diversity, equity, inclusion, access, and belonging in the school setting.
- Collaborated with district leaders to ensure that all policies reflect an equitable approach towards serving diverse populations.
- Worked closely with student leadership groups to coordinate events promoting cultural understanding across the campus.
- Created opportunities for students from different backgrounds to engage in dialogue about their experiences.
- Developed programs designed to increase parent engagement within the school community.
- Supported faculty members in developing curriculum materials reflecting multiple perspectives.
- Collaborated with teachers to understand and improve classroom conditions.
Education
Bachelor of Science - Special Education
Liberty University
Virginia05.2026
High School Diploma -
Pike County High School
Brundidge05.2015
Skills
- Building Inspection
- Campus Operations
- Conflict De-Escalation
- Negotiation
- Witness Interviewing
- Public Safety
- Staff Hiring
- Project Coordination
- Budget Administration
- Requirements Analysis
- Security Planning
- Health History Documentation
- Client Advocacy
- Records Management
- Performance Tracking
- Data Organization
- Presentation Skills
- Data Evaluation
- Data Modeling
- Player Evaluations
- Performance Improvements
- Emergency Response
- Training Exercises
- Verbal and Written Communication
- Rule Enforcement
- PPCT Certified (Pressure Point Control Tactics)
- CPR/AED Certified
- First Aid Certified
Timeline
Student Support Liaison/7th Grade Dean
Denver Public Schools
11.2023 - Current
Youth Basketball Coach
Denver Public Schools
12.2022 - Current
Campus Safety Officer
Denver Public Schools
11.2021 - 11.2023
Youth Football Coach
Denver Public Schools
11.2021 - Current
PACT Officer
HSS Security
07.2020 - 12.2020
CSU Systems Specialist
Connect for Health Colorado
08.2019 - 01.2020
Community Support Unit Specialist
Connect For Health Colorado
05.2019 - 08.2019
Data Integrity Specialist
Connect for Health Colorado
08.2017 - 05.2019
Case Manager Supervisor
CGI Inc
11.2016 - 07.2017
Drum Line Instructor
Pike County Schools
11.2016 - 11.2017
System Development Specialist
CGI Inc
10.2016 - 02.2017
Case Management Specialist
CGI Inc
09.2016 - 11.2016
Customer Service Representative
CGI Inc
12.2015 - 09.2016
Nuclear Biological Chemical Specialist
United States Army National Guard
09.2014 - 03.2016
Bachelor of Science - Special Education
Liberty University
High School Diploma -
Pike County High School
Similar Profiles
Collin MeyersCollin Meyers
Math Fellow at Denver Public Schools: Denver Math FellowsMath Fellow at Denver Public Schools: Denver Math Fellows
Aline Barreto ArmstrongAline Barreto Armstrong
Special Needs Paraprofessional at Denver Public SchoolsSpecial Needs Paraprofessional at Denver Public Schools
Christie SebestaChristie Sebesta
Early Childhood Special Education Teacher at Denver Public SchoolsEarly Childhood Special Education Teacher at Denver Public Schools
EMILY VAN DYKEEMILY VAN DYKE
Teacher: Inclusive Preschool Classroom at Denver Public SchoolsTeacher: Inclusive Preschool Classroom at Denver Public Schools
Adam CheneyAdam Cheney
Desktop Support Specialist at Southwest AirlinesDesktop Support Specialist at Southwest Airlines