Destiny Scott

Work History

Conduent

07.2022 - Current

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Managed approximately 70 incoming calls per day from customers.
Responded to customer requests for products, services, and company information.
Improved overall call center metrics by maintaining low average hold times and high first-call resolution rates.
Maximized call center efficiency by identifying opportunities for process improvements and implementing appropriate solutions.

Agape Academy

09.2018 - 12.2023

Answered multi-line phone system, routed calls, delivered messages to staff, and greeted visitors.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Managed approximately 30 staff members and kept them updated by, email, phone, and newsletters daily.
Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.

TruStone Financial Credit Union

09.2019 - 09.2022

Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
Assisted in training new tellers to ensure a consistent level of excellent service across the team.
Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
Mentored junior tellers, fostering professional growth and improved performance within the team.
Replenished ATM funds in empty canisters prior to the validation process.
Managed approximately 200 transactions per day from members.

X-Cite Childcare

05.2015 - 08.2018

Maintained confidentiality in handling sensitive information while performing administrative tasks.
Expedited document processing with accurate data entry and timely filing.
Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
Prepared and edited documents to produce precise, accurate, and professional communication.
Supported executive staff with well-prepared reports, presentations, and meeting materials.
Enhanced staff communication, creating a comprehensive internal directory with contact information and areas of expertise.
Input data into spreadsheets and databases.
Managed approximately 30 incoming calls, emails, and faxes per day from customers.