Destiny Scott
Lexington,KY
Summary
Dynamic professional with extensive experience in customer support and administrative assistance, dedicated to enhancing operational efficiency and client satisfaction in a remote work environment. Proven ability to deliver high-quality support across multiple channels, leveraging strong problem-solving skills to efficiently address and resolve inquiries. A consistent track record of excellent communication fosters positive customer relationships, ensuring a seamless experience for clients. Committed to driving success through proactive engagement and a customer-centric approach.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Remote Customer Support Specialist
ABC Solutions
01.2021 - Current
- - Manage over 50 customer inquiries daily through various channels, maintaining a high standard of service.
- - Achieved a consistent 95% customer satisfaction rating by resolving issues efficiently.
- - Utilize CRM systems for documentation, ticket tracking, and case escalation.
- - Collaborate with cross-functional teams to enhance the overall client experience.
Virtual Administrative Assistant
BrightPath Services
01.2018 - 01.2021
- - Managed executive schedules, email correspondence, and digital filing systems effectively.
- - Organized Zoom meetings with detailed agendas and comprehensive follow-up notes.
- - Supported onboarding processes for new employees remotely using virtual tools.
- - Enhanced workflow efficiencies using Google Workspace and Microsoft Teams.
Customer Service Representative
Global Connect Communications
01.2015 - 01.2018
- - Delivered exceptional inbound/outbound support for telecom services customers.
- - Assisted with billing resolutions, technical troubleshooting, and account updates seamlessly.
- - Consistently surpassed performance metrics; recognized as “Top Performer” for three consecutive quarters.
Education
Bachelor’s - Social Work
Bluegrass Community & Technical College (BCTC)
01.2026
Skills
- Remote Communication Tools (Zoom/Teams/Slack)
- Customer Support & Retention Strategies
- Data Entry & CRM Systems (Salesforce/HubSpot/Zendesk)
- Calendar Management & Scheduling Efficiency
- Problem-Solving Techniques
- Microsoft Office Suite Proficiency
- Google Workspace Expertise
- Virtual Onboarding Processes
- Time Management Mastery
- Multitasking Abilities
- Problem-solving
- Complaint handling
- Customer relationship management (CRM)
- CRM software
Certification
- Certified Adult Peer Support Specialist (APSS)
- Remote Work Foundations (LinkedIn Learning)
- Customer Service Excellence Certification
- Microsoft Office Specialist
Timeline
Remote Customer Support Specialist
ABC Solutions
01.2021 - Current
Virtual Administrative Assistant
BrightPath Services
01.2018 - 01.2021
Customer Service Representative
Global Connect Communications
01.2015 - 01.2018
Bachelor’s - Social Work
Bluegrass Community & Technical College (BCTC)
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