Destiny Secor
Goshen,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Spirit Halloween
09.2023 - 11.2023
- Managed daily store operations, including opening and closing procedures, cash handling, and inventory management.
- Conducted regular team meetings to communicate goals, share updates, and address any issues, resulting in improved team cooperation.
- Trained new employees on proper protocols and customer service standards.
- Implemented effective loss prevention measures, resulting in the reduction of shrinkage through enhanced security protocols and employee training.
- Followed all company policies and procedures, working alongside the district manager and corporate to ensure maximum profitability.
Park Ranger/Security Guard
Legoland
03.2023 - 09.2023
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while prioritizing safety.
- Checked identification of persons entering and exiting the facility to eliminate unauthorized visitors.
- Ensured the safety of both guests and employees by issuing security screenings, patrolling, and monitoring all entrances and exits.
- Reports any and all suspicious or unsafe activities or occurrences.
- Secured premises and personnel by patrolling the property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Detected and reported any suspicious activities, ensuring a safe and secure enviroment for guests and employees.
- Effectively managed crowd control during emergencies, ensuring orderly evacuations and minimizing panic.
Attractions Attendant
Universal Destinations
06.2021 - 01.2023
- Resolved guest issues by identifying the source of the complaint and formulating corrective action with a supervisor.
- Maximized customer service and satisfaction by directing visitors regarding requested locations, events, and landmarks.
- Greeted, loaded, and unloaded guests from rides and shows
- Safety Team Member: Verified all employees were following proper safety precautions at all times
- Followed posted height and age restrictions and denied access to attractions for guests under minimum requirements.
- Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
Attractions Hostess
Walt Disney Company
01.2019 - 08.2022
- Provided magical and memorable experiences for guests by delivering exceptional guest services and creating positive interactions.
- Facilitated evacuations in emergency and non-emergency situations and other unsafe conditions for rides, shows, and throughout the park.
- Worked with the security team to locate and reunite separated children and parents throughout the park.
- Supervised ride motion and operation, checked ride restraints, and operated the control panel.
- Frequent spieling and line memorization when informing guests of ride requirements and safety measures.
- Enforced company policies while maintaining a cheerful, supportive approach to guests.
- Trained in PPE and BBP for both Cast Member and guest safety, as well as the proper collection and handling of bodily fluids and bio-hazardous materials.
- Greeted guests and answered general questions about the park and various attractions.
- Accepted into the 2019 Disney College Program.
Photo Character
SeaWorld Parks & Resorts Orlando
09.2021 - 11.2021
- Meet-and-greet photo character for Howl-O-Scream.
- Received airbrushing, face and body paint, prosthetics, and dental veneers.
- Comfortable wearing full-face prosthetics, makeup, and wigs for up to 10 hours at a time.
- Interacted with guests and other performers in theme at all times.
- Worked alongside photographers and merchandise team members to enhance guest experiences.
- Responded effectively and positively to feedback from casting directors.
Education
Bachelor of Science - Criminal Justice, Investigative Services
University of New Haven
West Haven, CT12.2021
Skills
- Guest Services
- Staff Supervision
- Ability to Multitask and Meet Deadlines
- Complex Problem-Solving
- Conflict De-Escalation
- Crime Prevention Methods
- Strong Written Communication and Comprehension Skills
- Complaint Handling and Resolution
- Theft Prevention Training
- Strong Computer Proficiency, Including Microsoft Office & G Suite
Timeline
Assistant Store Manager
Spirit Halloween
09.2023 - 11.2023
Park Ranger/Security Guard
Legoland
03.2023 - 09.2023
Photo Character
SeaWorld Parks & Resorts Orlando
09.2021 - 11.2021
Attractions Attendant
Universal Destinations
06.2021 - 01.2023
Attractions Hostess
Walt Disney Company
01.2019 - 08.2022
Bachelor of Science - Criminal Justice, Investigative Services
University of New Haven