Destiny Sheehan
Milford,MA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Personal Lines Account Manager
Gaudette Insurance Agency
10.2024 - Current
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Researched and identified potential new markets.
- Educated clients on insurance policies and procedures.
- Analyzed risk factors to recommend appropriate coverage levels.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Built relationships with customers and community to promote long term business growth.
Insurance Sales Agent
Comparion Insurance
05.2024 - 09.2024
- Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Analyzed customer needs to provide customized insurance solutions.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Educated clients on insurance policies and procedures.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Generated leads through cold-calling, networking and other outreach methods.
Store Manager
Kay Jewelers
06.2023 - 02.2024
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Interacted well with customers to build connections and nurture relationships.
Assistant Store Manager
Kay Jewelers
01.2022 - 06.2023
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
Jewelry Sales Associate
Kay Jewelers Outlet
11.2019 - 01.2022
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
Education
High School Diploma -
Milford High School
06.2018
Skills
- Customer Needs Assessment
- Contract review and analysis
- Email Marketing
- Account Management
- Upselling
- Microsoft Office
- Account Retention
- Customer Retention
Certification
P&C License
Life Insurance License
DCA Certified
Guild Gemologist
Timeline
Personal Lines Account Manager
Gaudette Insurance Agency
10.2024 - Current
Insurance Sales Agent
Comparion Insurance
05.2024 - 09.2024
Store Manager
Kay Jewelers
06.2023 - 02.2024
Assistant Store Manager
Kay Jewelers
01.2022 - 06.2023
Jewelry Sales Associate
Kay Jewelers Outlet
11.2019 - 01.2022
High School Diploma -
Milford High School
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