Summary
Overview
Work History
Education
Skills
Timeline
Generic

Destiny Shepherd

Washington,DC

Summary

Hardworking Bartender delivers prompt, friendly service and prepares and presents food and drinks to uncompromisingly meet company standards. Communicates, leads and directs bar staff on all levels of service and efficiently handles and corrects customer complaints to help operation run efficiently. Supervises multiple aspects of supplying, running and operating bar to provides positive customer experiences.

Overview

9
9
years of professional experience

Work History

Bartender Shift Manager

Wasted Lounge DC
05.2022 - Current
    • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
    • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
    • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
    • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

Bartender

HighLine RxR
11.2017 - 03.2018
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Restaurant Hostess

Eggspectation
06.2014 - 01.2017
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Answered customer questions about hours, seating, and menu information.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Complied with food safety and food hygiene regulations to safeguard public health.
  • Checked in with servers to confirm preparedness before seating customers.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

Bar Server

Toro Toro
01.2016 - 11.2017
    • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
    • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
    • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
    • Upheld high standards of cleanliness, frequently cleaning and organizing serving and beverage backstock areas.
    • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
    • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
    • Escorted customers to seats based on hostess recommendations and completed drink orders.
    • Assisted cashiers with processing customer payments and documenting orders.
    • Prepared hot coffee and tea according to customer requests.
    • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Education

Hospitality

University of The District of Columbia
Washington, DC

High School Diploma -

Eleanor Roosevelt High School
Greenbelt, MD
06.2010

Skills

  • Bar Operations Management
  • Private Events and Catering
  • Customer Needs Assessments
  • Timely Food Delivery
  • Managing Reservations and Large Parties
  • Recipe and Menu Memorization
  • Hospitality and Accommodation
  • Customer Deliveries
  • Toast POS

Timeline

Bartender Shift Manager

Wasted Lounge DC
05.2022 - Current

Bartender

HighLine RxR
11.2017 - 03.2018

Bar Server

Toro Toro
01.2016 - 11.2017

Restaurant Hostess

Eggspectation
06.2014 - 01.2017

Hospitality

University of The District of Columbia

High School Diploma -

Eleanor Roosevelt High School

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Destiny Shepherd