I want to join an organization where I can contribute my experience and skills in customer service and management to the success of the organization. I want to demonstrate my abilities to help advance the company's objectives and advance my role and responsibilities.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist/Medical Records
Rainwater Holt & Sexton Injury Lawyers
11.2022 - 11.2023
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Scheduled, coordinated and confirmed appointments and meetings.
Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
Assistant Manager/Shift Manager
Gus Fried Chicken
03.2019 - 11.2022
Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Improved customer satisfaction by addressing and resolving complaints promptly.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Assistant Manager
Sketchers
03.2019 - 10.2020
Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Front Desk Receptionist/Medical Records at Rainwater Holt & Sexton Injury LawyersFront Desk Receptionist/Medical Records at Rainwater Holt & Sexton Injury Lawyers
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