Summary
Overview
Work History
Education
Skills
Timeline
Generic

Destiny Shettles

Summary

I want to join an organization where I can contribute my experience and skills in customer service and management to the success of the organization. I want to demonstrate my abilities to help advance the company's objectives and advance my role and responsibilities.

Overview

5
5
years of professional experience

Work History

Front Desk Receptionist/Medical Records

Rainwater Holt & Sexton Injury Lawyers
11.2022 - 11.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.

Assistant Manager/Shift Manager

Gus Fried Chicken
03.2019 - 11.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Assistant Manager

Sketchers
03.2019 - 10.2020


  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.

Education

Associates of Liberal Arts -

National Park College
Hot Springs, AR
05.2026

High School Diploma -

Warren Central High School
Vicksburg, MS
05.2018

Skills

  • Customer Service
  • Inventory Control
  • Time Management
  • Telephone Etiquette
  • Problem-solving skills
  • Appointment Scheduling
  • Confidentiality handling
  • Mail handling
  • Medical Records Requests
  • Medical Records Documentation
  • Medical Records Filing
  • Retrieving medical records
  • Medical Records Verification
  • Digital Records Scanning
  • Administrative Support
  • Customer and client relations
  • Call Answering and Routing
  • Retail Operations
  • Customer Service and Engagement
  • Team Building and Leadership
  • Staff Supervision
  • POS Systems
  • Employee Scheduling
  • Calendar Management
  • Microsoft Office
  • Word Processing

Timeline

Front Desk Receptionist/Medical Records

Rainwater Holt & Sexton Injury Lawyers
11.2022 - 11.2023

Assistant Manager/Shift Manager

Gus Fried Chicken
03.2019 - 11.2022

Assistant Manager

Sketchers
03.2019 - 10.2020

Associates of Liberal Arts -

National Park College

High School Diploma -

Warren Central High School
Destiny Shettles