Destiny Shettles
Vicksburg,MS
Summary
Dependable and courteous professional with several years of experience offering excellent administrative, customer service, and financial management abilities. Trained in hospitality operations and regulations with a demonstrated history of fostering guest satisfaction. Organized and flexible with proven performance in fast-paced, high-stress environments.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist/Medical Records
Rainwater Holt & Sexton Injury Lawyers
11.2023 - 11.2024
- I greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Maintained an organized and clean front office area to create a professional and welcoming environment for visitors and employees.
- Scheduled, coordinated, and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Managed incoming and outgoing mail, courier services, faxes, and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Provided administrative support such as filing documents, photocopying and scanning materials.
Assistant Manager/Shift Manager
Gus Fried Chicken
03.2019 - 11.2022
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
Assistant Manager
Sketchers
03.2019 - 10.2021
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Resolved escalated customer issues effectively, leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Medical Billing/Medical Records/Administrative Assistant
Arkansas Internal Medicine
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Assisted with scheduling appointments for clients and visitors.
- Electronic medical records and bills.
- Followed up with insurance companies regarding claims processing status.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Handled third-party insurance processing tasks to assist patients.
- Reviewed insurance policies to determine coverage and eligibility for claims.
- Verified accuracy of claim submissions against policy details.
Education
Associates of Liberal Arts -
National Park College
Hot Springs, AR05.2026
High School Diploma -
Warren Central High School
Vicksburg, MS05.2018
Skills
- Scheduling appointments
- Customer assistance and interaction
- Office supplies inventory management
- Mail coordination
- Email and telephone decorum
- Insurance claims management
- Billing process management
- ICD-10
- Payment posting
- Problem-solving abilities
Timeline
Front Desk Receptionist/Medical Records
Rainwater Holt & Sexton Injury Lawyers
11.2023 - 11.2024
Assistant Manager/Shift Manager
Gus Fried Chicken
03.2019 - 11.2022
Assistant Manager
Sketchers
03.2019 - 10.2021
Medical Billing/Medical Records/Administrative Assistant
Arkansas Internal Medicine
Associates of Liberal Arts -
National Park College
High School Diploma -
Warren Central High School
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