Destiny Shorter
MIAMI
Summary
To utilize skills I have acquired in order to obtain a position within the company for advancement. Taking advantage of development opportunities to progress my knowledge and skills within the company. Given passion behind my work, I strive to succeed and show the great abilities I possess, and of course remain in my willingness to learn.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Security Patrol Officer
Signal 88 Security
01.2024 - Current
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Patrolled and monitored premises in company vehicle and by foot.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
RSA Customer Service
Bosch-Randstad
05.2023 - 09.2023
- Assisting customers with roadside service, flat tires, accidents, no gas, etc
- Taking payments and utilizing safe procedures to protect customer information
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained staff on operating procedures and company services.
- Sought ways to improve processes and services provided.
Fraud Specialist
Teleperformance
07.2022 - 09.2022
- Insuring that customer information is protected
- Reporting any fraudulent accounts customer confirm they did not open with company
- Disputing charges from accounts reported as fraudulent
- Resetting passwords, guiding customers on how to set up mobile app service and pointers on how to use.
Security
G4S
10.2020 - 07.2022
- Patrol property on foot and golf cart to deter intruders and address any improper conduct or suspicious behavior
- Regularly inspect access points and locks
- Monitor surveillance equipment, and write detailed reports
- Communicate with building owner and law enforcement as needed
- Occasionally working front desk when necessary.
Processing Clerk
United Postal Service
10.2021 - 03.2022
- Sorting mail
- Labelling boxes for designated areas to be sent out
- Setting up areas for mail to be sorted by machines.
Technical Support
NexGen Agency
10.2020 - 07.2021
- Inbound technical support
- Sending disputes about malfunctions with electronics & equipment
- Accommodating for recently purchased faulty items
- Helping customers get repairs by the company for malfunctioning products
- Resolving issues over the phone, walking customers through troubleshooting steps.
Customer Service
Global Response
05.2019 - 09.2020
- Inbound Calls Payment Disputes
- Initiating remote charges for electric vehicles
- Remote technical support
- Order processing.
Customer Service In & Outbound
Randstad (Humana)
03.2018 - 08.2019
- Inbound/Outbound Calls
- Assisting Medicare members in appointment setting for service provided to them by their Medicare plan.
Customer Service Representative
Teleperformance
02.2018 - 03.2019
- Inbound calls from members within health care groups
- Assisting members with basic plan information and making changes to their plan and member information as requested
- Data Entry Phone Etiquette.
Cashier/Cook
Dominos Pizza
09.2015 - 12.2017
- Order Fulfillment Cashier
- Food Preparation
- Training incoming employees
- Backroom duties including stocking, cleaning, inventory, and filing.
Education
High School Diploma - Student
Northeast High School
Oakland Park, Florida06.2017
Skills
- Perimeter security
- Crime Prevention
- Patrol techniques
- Physical Fitness
- Data Entry
- Scheduling
- Information Security
- Report Generation
- Data Collection
- Product Knowledge
- Complaint resolution
- Technical Support
Street
2245 NW 99th TERR
References
- Antonio Hepburn, G4S, 305-600-7550
- Ochionna Robinson, Post Office, 954-605-7908
- Taje Bucknor, Teleperformance, 954-839-5684
Timeline
Security Patrol Officer
Signal 88 Security
01.2024 - Current
RSA Customer Service
Bosch-Randstad
05.2023 - 09.2023
Fraud Specialist
Teleperformance
07.2022 - 09.2022
Processing Clerk
United Postal Service
10.2021 - 03.2022
Security
G4S
10.2020 - 07.2022
Technical Support
NexGen Agency
10.2020 - 07.2021
Customer Service
Global Response
05.2019 - 09.2020
Customer Service In & Outbound
Randstad (Humana)
03.2018 - 08.2019
Customer Service Representative
Teleperformance
02.2018 - 03.2019
Cashier/Cook
Dominos Pizza
09.2015 - 12.2017
High School Diploma - Student
Northeast High School
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