Destiny Siemsen
Winnsboro,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Dietary Aide
Nexion Health Care
08.2023 - Current
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Kept all kitchen areas clean, tidy and free of hazards.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Followed all food safety regulations while preparing meals for patients.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Discarded outdated food products and maintained waste disposal procedures.
Account Representative
America’s Car-Mart
09.2022 - 05.2023
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Contacted customers to assess satisfaction and current needs.
- Assisted clients in navigating complex financial and legal processes to reduce risks.
- Kept detailed records of customer interactions for optimal traceability.
- Implemented customized account plans to meet individual client needs.
- Managed a portfolio of multiple accounts, ensuring timely delivery of products and services while maintaining strong relationships with clients.
- Analyzed accounts for delinquencies and other ongoing issues.
- Conducted regular account reviews to identify opportunities for growth and client satisfaction improvement.
Mobile Expert
Tmoblie
01.2022 - 08.2022
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
- Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.
- Maintained a comprehensive understanding of the latest industry trends, products, and technologies to stay ahead of competitors.
- Streamlined store operations for better efficiency by maintaining an organized and clean work environment.
- Adhered to all company policies and procedures while consistently maintaining a professional demeanor and appearance.
- Maintained sound knowledge of company product suites.
Cashier
Bodacious BBQ
12.2019 - 08.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Provided support to crew members, facilitating quick food preparation and delivery.
Deli Associate
Walmart
08.2019 - 10.2019
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
- Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Prepared high-quality sandwiches, salads, and other deli products for customers, resulting in repeat business.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Lead Cashier
Joe’s Fast Lane
07.2016 - 07.2019
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
- Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Developed strong rapport with colleagues across departments, fostering teamwork that led to smooth operations.
- Streamlined the checkout process for faster service, leading to increased customer loyalty.
- Led cashiers and associates in providing thoughtful customer service.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Mentored other store employees in customer service and assistance to help improve overall satisfaction.
Assistant
Winnsboro Rental Properties
01.2013 - 12.2020
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Developed and maintained filing systems to facilitate easy access to information.
- Organized resources, records and personnel to accomplish aggressive targets.
Education
Associate Of Arts And Sciences - General Studies
Northeast Texas Community College
Mount Pleasant, TXHigh School Diploma -
Winnsboro High School
Winnsboro, TX05.2016
Skills
- Time Management
- Problem-Solving
- Cleaning and sanitizing
- Customer Service
- Team Collaboration
- Verbal Communication
- Food handling safety
- Detail Oriented
- Food Safety
- Flexible Schedule
- Money Handling
- Customer Engagement
- Customer Relationship Management
- Account Management
- Goal-Oriented
- Account Reconciliation
- Prospecting skills
- Account Servicing
- Fast Learner
- Computer Skills
- Verbal and written communication
- Data Entry
- Administrative Support
- File Management
- Mail distribution
- Filing and data archiving
- Documentation and Recordkeeping
Certification
Food Handler’s Certificate
Handwashing Certification
Timeline
Dietary Aide
Nexion Health Care
08.2023 - Current
Account Representative
America’s Car-Mart
09.2022 - 05.2023
Mobile Expert
Tmoblie
01.2022 - 08.2022
Cashier
Bodacious BBQ
12.2019 - 08.2020
Deli Associate
Walmart
08.2019 - 10.2019
Lead Cashier
Joe’s Fast Lane
07.2016 - 07.2019
Assistant
Winnsboro Rental Properties
01.2013 - 12.2020
Associate Of Arts And Sciences - General Studies
Northeast Texas Community College
High School Diploma -
Winnsboro High School