Destiny Simien
Dallas,Texas
Summary
Thorough and steadfast Office Worker with top-notch administrative skills and solid background . Surpass business targets while satisfying diverse customer demands. Independently handle clerical tasks like routing correspondence and coordinating travel arrangements to keep business operations smooth and efficient.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Insurance Customer Service Representative
Teleperformance
Dallas, TX
02.2019 - Current
- Provided primary customer support to internal and external customers in fast-paced environment
- Responded to customer requests for products, services and company information.
- Encouraged policyholders to submit referrals to increase client base
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
Facilities Coordinator
Pacific Union Financial
Dallas, TX
10.2013 - 09.2018
- Maintain Visio space planning document with current adds/moves/changes
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean and functional environment
- Delivered expert clerical support by efficiently handling wide range of routine and special requirements
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
- Improved office operations by automating client correspondence, record tracking and data communications
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
- Managed minor appliance issues and scheduled repairs as needed
Security Officer Supervisor
Whelan Security
Dallas, TX
04.2011 - 09.2013
- Recorded incident reports with detailed accounts of occurrences
- Kept team compliant with security protocols and appearance standards
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs
- Supervised grounds, employee entrances and exits and security officers on duty
Education
(Still Attending) -
North Lake Community College
2012
Certified Security Training and Certified Business Training - undefined
Job Corp
2008
Skills
- Budgeting
- Filing
- Office Supply Ordering
- Workflow planning
- Business administration
- Customer service
- MS Office
- Scheduling
- Staff Management
- Performance Management
- Documentation and control
- Supervision
- First Aid/CPR
- Database administration
Certification
CPR and First Aid, TWIC, Security Levels 1, 2 and 3, Safety Council, Leadership Skills, Pepper Spray and Mace Certificates. Commissions License.
Timeline
Insurance Customer Service Representative
Teleperformance
02.2019 - Current
Facilities Coordinator
Pacific Union Financial
10.2013 - 09.2018
Security Officer Supervisor
Whelan Security
04.2011 - 09.2013
(Still Attending) -
North Lake Community College
Certified Security Training and Certified Business Training - undefined
Job Corp