Summary
Overview
Work History
Education
Skills
Work Availability
Certification
Timeline
Hi, I’m

Destiny Smith

Beaumont,TX
Don't be afraid to give up the good to go for the great.
John D. Rockefeller
Destiny Smith

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Detail-oriented team player with strong organizational skills with the ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
years of professional experience
1
Certification

Work History

SMITH & MAN Services, LLC

Independent Dispatcher
06.2022 - Current

Job overview

  • Coordinated pickups and deliveries across the United States based off of customer request, immediate needs, and predetermined routes.
  • Documented service activities and issues and produced regular reports.
  • Coordinated repairs to vehicles to maintain fleet operations.
  • Communicated by phone calls, email, or text messages with carriers, brokers, or shippers.
  • Used Docusign and other softwares to upload and fill out documents. Storage and organization of documents in Google Drive.
  • Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.

Waitr Inc

Delivery Driver
07.2021 - Current

Job overview

  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Delivered packages to customer doorsteps and business offices.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
  • Kept and studied detailed mileage and fuel reports to track overall fuel costs.

BroadPath Healthcare Solutions

Customer Care Specialist
10.2022 - 01.2023

Job overview

  • Assist customers, staff, and clients with questions and/or concerns via inbound calls regarding a member's account including, but not limited to payments, benefits, coverage determinations.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Verified accuracy of customer account information and updated when necessary.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.

Texas Department Of Criminal Justice

Administrative Clerk III
10.2019 - 08.2020

Job overview

  • Prepares and proofs documents ensuring compliance with rules, regulations, policies, and procedures; and maintains files, records, and other documents
  • Performs data entry and retrieval; posts information to agency records; modifies forms and records; compiles, organizes, and tabulates data and makes calculations; and opens, classifies, sorts, and routes offender files and records.
  • Answers telephones; responds to requests for information; and answers inquiries regarding policies and procedures.
  • Scan, index, and file documents electronically.
  • Entered data into Mainframe system and updated customer contacts with information to keep records current.
  • Processed daily casework assignments and performed research and data acquisition to support records department.

Old Navy

Lead Sales Associate
05.2015 - 06.2019

Job overview

  • Maintained a clean and safe environment that prevents loss and minimizes risk
  • Trained, coached and mentored new sales associates for maximum performance.
  • Led sales team to exceed quarterly sales goals.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits.

Alorica

Customer Service Representative
05.2015 - 01.2019

Job overview

  • Answer inbound customer calls and discover the concern or issue of the customer
  • Takes payment information and other pertinent information such as addresses and phone numbers
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Educated customers on current promotions, upgrades or new offerings available under current plan.

Education

Lamar Institute of Technology
Beaumont, TX

Associate of Applied Science from Diagnostic Medical Sonography
05.2025

West Brook Sr High School
Beaumont, TX

High School Diploma
06.2014

Skills

  • Service Planning
  • Customer Relationship Management
  • High-Volume Call Environments
  • Problem Resolution
  • Verifying Coverage
  • Processing Orders
  • Fleet Dispatching
  • Improving Operations
  • Microsoft Office
  • Maintain Records
  • Effective Written and Verbal Communication
  • Data Evaluation
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification

  • Basic Life Support, American Heart of Association - June 2022- June 2023
  • CNP - Certified Notary Public - June 2022- June 2026
  • Certified Forklift Operator - August 2022- August 2025
  • Transportation Worker Identification Credential (TWIC) - March 2019 - March 2024

Timeline

Customer Care Specialist

BroadPath Healthcare Solutions
10.2022 - 01.2023

Independent Dispatcher

SMITH & MAN Services, LLC
06.2022 - Current

Delivery Driver

Waitr Inc
07.2021 - Current

Administrative Clerk III

Texas Department Of Criminal Justice
10.2019 - 08.2020

Lead Sales Associate

Old Navy
05.2015 - 06.2019

Customer Service Representative

Alorica
05.2015 - 01.2019

Lamar Institute of Technology

Associate of Applied Science from Diagnostic Medical Sonography

West Brook Sr High School

High School Diploma

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Destiny Smith