Destiny Smith
Stroudsburg,PA
Overview
3
3
years of professional experience
Work History
Sales Brand Ambassador
Ralph Lauren
11.2021 - 08.2024
- Provided exceptional customer service, addressing concerns and ensuring satisfaction with purchased products.
- Increased customer loyalty through personalized sales interactions, providing expert product knowledge and recommendations.
- Accelerated sales growth through strategic upselling techniques that highlighted complementary products or upgrades.
- Trained new Sales Brand Ambassadors on company policies, product knowledge, and effective selling techniques.
- Educated customers on product features and answered questions regarding product use.
- Communicated product value, quality, and style to educate and entice potential customers.
- Greeted customers warmly and pleasantly answered inquiries.
- Worked with team to achieve sales goals for products.
- Maintained clean, organized and professional work environment.
Food and Beverage Cashier
Camelback Resort
02.2021 - 08.2021
- Enhanced customer satisfaction by efficiently processing food and beverage orders and payments.
- Utilized product knowledge of foods and beverages to make suggestions to customers.
- Supported team members during busy periods by multitasking effectively between cashier duties and other station responsibilities as needed.
- Collaborated with team members to provide exceptional service and maintain a clean, welcoming environment for patrons.
- Operated and sanitized kitchen and food preparation equipment.
- Handled cash transactions accurately, minimizing discrepancies and safeguarding company assets.
- Utilized point-of-sale systems proficiently for timely order entry, payment processing, and generating sales reports as required by management staff members.
- Upheld proper food handling safety standards to ensure a healthy dining experience for guests.
- Balanced cash registers at the beginning and end of shifts, ensuring accurate financial records for management review.
- Managed time effectively during peak hours to maintain swift service without compromising quality or attention to detail in transactions or order preparation tasks.
Education
Bachelor of Science -
East Stroudsburg University of Pennsylvania
East Stroudsburg, PA05.2027
High School Diploma -
Pocono Mountain East High School
Swiftwater, PA06.2023
Skills
- Customer Service
- Problem-Solving
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Effective Communication
- Flexible Schedule
Timeline
Sales Brand Ambassador
Ralph Lauren
11.2021 - 08.2024
Food and Beverage Cashier
Camelback Resort
02.2021 - 08.2021
Bachelor of Science -
East Stroudsburg University of Pennsylvania
High School Diploma -
Pocono Mountain East High School