Destiny Smith
Saint Michaels ,MD
Summary
Dynamic professional with a proven track record at Food Lion, excelling in customer service and leadership. Skilled in analytical thinking and conflict resolution, I have successfully enhanced operational efficiency and fostered team collaboration. Committed to delivering exceptional results through innovative problem-solving and effective communication.
Overview
9
9
years of professional experience
Work History
FLTGO Lead
Food Lion
07.2025 - Current
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated leadership skills in managing projects from concept to completion.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
- Managed time efficiently in order to complete all tasks within deadlines.
- Delivered services to customer locations within specific timeframes.
Assistant Customer Service Manager
Food Lion
09.2019 - 2024
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Reviewed submitted documents to check compliance and enforce recordkeeping policies.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Built partnerships with diverse internal teams and sales, finance, and operations departments to streamline processes.
- Created customer support strategies to increase customer retention.
- Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Researched and corrected customer concerns to promote company loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Office Assistant
Food Lion
06.2016 - 09.2018
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Compiled and analyzed data to produce reports.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Assisted with onboarding of new employees.
Education
Jack Britt High School
Fayetteville, NCSkills
- Analytical thinking
- Problem-solving
- Data entry
- Conflict resolution
- Verbal communication
- Customer service
- Supervision and leadership
- Decision-making
- Multitasking Abilities
- Basic math
- Attention to detail
Timeline
FLTGO Lead
Food Lion
07.2025 - Current
Assistant Customer Service Manager
Food Lion
09.2019 - 2024
Office Assistant
Food Lion
06.2016 - 09.2018
Jack Britt High School
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