Destiny Smith
Cleveland
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
19
19
years of professional experience
2009
2009
years of post-secondary education
Work History
Contract Driver
Lyft
Cleveland
10.2024 - Current
- Transported passengers safely and efficiently, adhering to all traffic regulations and company protocols.
- Provided excellent customer service, responding promptly to passenger inquiries and resolving issues effectively.
- Maintained vehicle cleanliness and functionality through regular inspections, ensuring a safe ride experience.
- Navigated routes using GPS technology, optimizing travel times and improving overall passenger satisfaction.
- Built rapport with diverse passengers, enhancing the overall customer experience through friendly interaction.
- Adapted quickly to changing schedules and passenger needs, demonstrating flexibility in a fast-paced environment.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Adhered to company policies and procedures related to safety and security standards.
- Assisted passengers with loading and unloading their luggage.
Server
Hibachi Japanese Steakhouse
Independence
07.2018 - 10.2019
- Delivered exceptional dining experiences by providing attentive service and promptly addressing customer inquiries and requests.
- Maintained cleanliness and organization of dining areas, ensuring a welcoming environment for guests at all times.
- Assisted in the timely preparation and presentation of menu items, contributing to efficient kitchen operations.
- Collaborated with team members to facilitate smooth service flow during peak hours, enhancing overall guest satisfaction.
- Accurately processed customer orders using point-of-sale systems, ensuring correct billing and order fulfillment.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Greeted customers, answered questions, and recommended specials to increase profits.
Packaging Operator
Royal Adhesives & Sealants
Chagrin Falls
04.2017 - 07.2018
- Operated packaging machinery to efficiently package products, ensuring adherence to quality and safety standards.
- Monitored production lines for operational efficiency, reporting any irregularities to maintain workflow continuity.
- Maintained inventory levels by restocking packaging materials, preventing delays in production schedules.
- Collaborated with team members to optimize packaging processes, reducing downtime and improving overall output.
- Followed established safety procedures and guidelines, fostering a safe working environment for all team members.
- Collaborated with team members to meet daily production goals efficiently.
- Inspected finished products for defects before packing them into boxes or bags.
- Packaged items manually by placing in boxes and surrounding with protective materials.
- Labeled packages and recorded items packed in preparation for shipping.
Lead Daycare Teacher
No Place Like Home Inc
Cleveland
11.2008 - 01.2018
- Developed and implemented curriculum enhancements, fostering a diverse learning environment and improving student engagement.
- Mentored and guided teaching staff, promoting best practices that resulted in improved classroom management and instructional quality.
- Conducted regular assessments and evaluations, ensuring compliance with educational standards and enhancing student performance outcomes.
- Led classroom activities that promoted teamwork and communication among children, creating a positive and inclusive environment.
- Supervised and trained junior staff, enhancing overall team performance and maintaining high standards of safety and care.
- Organized and maintained a safe, clean, and stimulating learning environment, contributing to children's well-being and engagement.
- Supervised children during meal times, playtime, and other activities.
- Supervised circle time, free play, outside play, and learning and developmental activities.
- Assisted with toilet training and diaper changing when necessary.
Togo Specialist
Olive Garden
Warrensville Heights
06.2014 - 03.2016
- Delivered exceptional dining experiences by providing attentive service and promptly addressing customer inquiries and requests.
- Maintained cleanliness and organization of dining areas, ensuring a welcoming environment for guests at all times.
- Delivered exceptional customer service by efficiently managing takeout orders, enhancing overall dining experiences.
- Coordinated with kitchen staff to ensure timely preparation and accuracy of takeout orders, improving operational efficiency.
- Trained new team members on takeout procedures and customer interaction, fostering a collaborative work environment.
- Assisted in inventory management by monitoring stock levels of takeout supplies, ensuring availability for customer demands.
- Resolved customer inquiries and concerns regarding takeout orders, maintaining high satisfaction and loyalty levels.
- Maintained a clean and organized takeout area, promoting a safe and welcoming atmosphere for customers.
- Processed take-out orders accurately by entering them into the restaurant's point of sale system.
- Provided quality customer service throughout all interactions with guests.
- Received payments, returned accurate change and closed checks in POS system.
- Verified accuracy of order upon pick up or delivery.
- Inspected food presentation prior to bagging to ensure it met quality standards.
- Maintained food at safe temperatures until customer pick-up, keeping hot foods separate from cold ones.
- Greeted customers and provided excellent customer service.
- Handled multiple phone lines to take orders, providing menu recommendations as needed.
Cashier
McDonald's
Rocky River
03.2007 - 08.2010
- Provided exceptional customer service by accurately processing transactions and addressing inquiries, enhancing customer satisfaction.
- Maintained cleanliness and organization of work areas, ensuring a welcoming environment for customers and staff.
- Accurately handled cash register operations, balancing cash drawers at the end of shifts to ensure financial integrity.
- Collaborated with team members to streamline service processes, resulting in reduced wait times during peak hours.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Performed other duties as assigned by management.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Worked closely with front-end staff to assist customers.
Education
GED
Cleveland, OHSkills
- Passenger transportation
- Customer service
- Traffic regulations
- GPS navigation
- Vehicle maintenance
- Cash handling
- Team collaboration
- Point-of-sale systems
- Safety compliance
- Curriculum development
- Classroom management
- Communication skills
- Time management
- Food safety
- Packaging operations
- Flexible schedule
- Confidentiality
Timeline
Contract Driver
Lyft
10.2024 - Current
Server
Hibachi Japanese Steakhouse
07.2018 - 10.2019
Packaging Operator
Royal Adhesives & Sealants
04.2017 - 07.2018
Togo Specialist
Olive Garden
06.2014 - 03.2016
Lead Daycare Teacher
No Place Like Home Inc
11.2008 - 01.2018
Cashier
McDonald's
03.2007 - 08.2010
GED