Destiny Smothers
Detroit,Michigan
Summary
Reliable business professional, organized and dependable candidate experience in project management, process improvement and financial analysis successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Amity Internal Medicine
09.2023 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized paperwork such as charts and reports for office and patient needs.
Associate Banker
JP Morgan Chase
09.2021 - 05.2022
- Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
- Balanced teller drawers and ATM cash.
- Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.
- Mentored new associates on bank policies, product offerings, sales techniques, customer service standards ensuring smooth integration into the team environment.
- Facilitated seamless account openings, closings, transfers, and updates for a diverse clientele base.
Payroll Specialist
Destined For Greatness LLC
06.2017 - 09.2021
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Provided customer service to employees regarding payroll inquiries and issues.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Entered and maintained departmental records in company database.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
Education
Bachelor of Arts - Sociology
Wayne State University
Detroit, MI04.2026
Associate of Arts - Business Administration
Wayne State University
Detroit, MI05.2022
Skills
- Telephone Etiquette
- Database Administration
- Maintaining Financial Records
- Appointment Scheduling
- Medical Terminology
- Microsoft Office
- Insurance Verification
- Records Management
- Medical Billing
Certification
- CMA - Certified Medical Assistant
Timeline
Medical Receptionist
Amity Internal Medicine
09.2023 - Current
Associate Banker
JP Morgan Chase
09.2021 - 05.2022
Payroll Specialist
Destined For Greatness LLC
06.2017 - 09.2021
Bachelor of Arts - Sociology
Wayne State University
Associate of Arts - Business Administration
Wayne State University