Destiny Spencer
Louisville,Kentucky
Summary
Eager to obtain a challenging position that will allow me to apply creative problem solving, critical thinking and lean relationship building skills with a growing company to achieve optimum utilization of its resources, maximum profits and ensure compliance according to requirements while fueling my passion of customer satisfaction contributing to an organization focused on continuously improving consumer/client experiences.
Overview
12
12
years of professional experience
Work History
Cosmetologist
Self Employed
Louisville, KY
08.2012 - Current
- Providing beauty services such as shampooing, cutting, coloring and styling hair
- Maintaining professional relationships with clients
- Communicate with customers to understand their needs
- Suggest treatments to improve the appearance of customers
- Schedule appointments for a large-scale event (wedding, proms, party, etc)
- Manage and update client's records.
- Provided consultations to clients on beauty treatments, products and services.
- Maintained cleanliness of salon equipment and tools.
- Ensured proper sanitation practices were followed at all times.
- Managed appointments through scheduling software program.
- Maintained accurate records of customer services provided.
- Developed a loyal client base through excellent customer service.
Research Assistant/Call Center Customer Service Representative
S. Moore Financial Solutions
Louisville, KY
10.2019 - 04.2024
- Conducted primary and secondary research to identify relevant information for project development.
- Prepared comprehensive reports summarizing research findings.
- Verified accuracy of data by conducting quality assurance checks on collected materials.
- Collaborated with other researchers in developing study designs, methods, and tools for data collection.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Customer Service Representative
Connextions
Louisville, KY
02.2014 - 11.2014
- Utilize trouble shooting skills to assist members with urgent updates.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Referred unresolved customer grievances to designated departments for further investigation.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
Esthetician Diploma -
PJ Cosmetology School
01.2019
Commonwealth Diploma -
Jefferson County Public School
05.2018
Skills
- Exceptional verbal and written communication skills, including formal and informal structures
- Proficient in Microsoft Word, PowerPoint, Excel, and Office
- Ability to analyze data
- Time management and strong prioritization capabilities
- Strong attention to detail
- Analytical, critical, and technical thinker
- Issue Resolution
- Relationship Building
- Decision-Making
References
Reference available upon request.
Timeline
Research Assistant/Call Center Customer Service Representative
S. Moore Financial Solutions
10.2019 - 04.2024
Customer Service Representative
Connextions
02.2014 - 11.2014
Cosmetologist
Self Employed
08.2012 - Current
Esthetician Diploma -
PJ Cosmetology School
Commonwealth Diploma -
Jefferson County Public School