Destiny Spencer
Franklinville,NC
Summary
Seasoned Customer Service Manager with deep understanding of customer relations and service operations. Strong problem-solving, leadership, and communication skills honed through management roles in diverse business settings. Proven track record in developing effective strategies that improve customer satisfaction rates and foster loyalty. Succeeded in transforming customer service departments into efficient, success-driven teams contributing to company growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Swing/Department Manager
Mc Donalds
Ramseur, NC
01.2019 - Current
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Developed strategies to improve customer service and increase sales by 10% within 6 months.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
- Implemented cost-saving initiatives throughout the Department while maintaining high standards of quality assurance.
- Troubleshot complex technical problems related to hardware components, operating systems and applications.
- Performed basic network troubleshooting and maintenance activities.
- Diagnosed issues with existing computer systems and identified solutions to resolve them.
Education
Associate of Science - Accounting And Bussiness
Randolph Community College
629 Industrial Park Ave, Asheboro, NC, 2720512-2023
Business Administration - Business
Randolph Community College
629 Industrial Park Ave, Asheboro, NC, 2720512-2023
Associate of Business Administration - Business
Randolph Community College
629 Industrial Park Ave, Asheboro, NC, 2720512-2022
High School Diploma -
Eastern Randolph High School
390 Eastern Randolph Rd, Ramsur, NC, 2731606-2021
Skills
- Self-Directed
- Verbal Communication
- Supervision and leadership
- Serve Safe certified
- Team Management
- Data Entry
- Multitasking Abilities
- Time Management
- Staff Development
- Stock control
- Workplace Safety
- Order reading
- Machinery Cleaning
Certification
- Microsoft word and Power Point certified
- Serve Safe certified
Languages
Spanish
Elementary
Accomplishments
- Presidential Scholar
- SSA committee for RCC
Timeline
Swing/Department Manager
Mc Donalds
01.2019 - Current
- Microsoft word and Power Point certified
- Serve Safe certified
Associate of Science - Accounting And Bussiness
Randolph Community College
Business Administration - Business
Randolph Community College
Associate of Business Administration - Business
Randolph Community College
High School Diploma -
Eastern Randolph High School
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