Destiny Stanford
Houston
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Office Specialist
Greater Houston Psychiatric Associates
05.2024 - Current
- Coordinated patient intake processes, ensuring accuracy in medical records and documentation.
- Conducted quality assurance audits on patient charts to verify documentation integrity.
- Processed patient payments while maintaining meticulous financial records.
- Scheduled appointments and procedures in accordance with established protocols.
- Resolved customer service issues promptly, sustaining professionalism and confidentiality.
- Acquired insurance authorizations for physician-ordered procedures efficiently.
- Transcribed practitioners' diagnoses into medical records, enhancing documentation reliability.
- Verified insurance claims' accuracy prior to submission for payment processing.
Billing Specialist
AHCM
05.2022 - 01.2024
- Generated accurate invoices for clients according to established billing schedules.
- Reviewed billing data for completeness and compliance with company policies.
- Investigated and resolved billing discrepancies with internal teams and clients.
- Calculated billing charges and submitted claims to insurance companies.
- Processed refunds, credits, and adjustments in accordance with company procedures.
- Produced periodic reports on account balances and collection activities.
- Utilized various billing software to manage transactions and reconcile accounts efficiently.
- Provided exceptional customer service for billing inquiries, maintaining professionalism.
Office Manager
Wellness Center
11.2020 - 06.2023
- Streamlined wellness center operations by overseeing efficient administrative functions.
- Managed daily office activities, ensuring cleanliness and organization at all times.
- Boosted team productivity and effectiveness by supervising administrative personnel.
- Ensured compliance with regulations through meticulous maintenance of electronic and paper medical records.
- Enhanced workflow via strategic coordination of patient scheduling and supply management.
- Cultivated positive patient relationships by promptly addressing concerns.
- Assisted management with comprehensive report preparation and presentation creation.
- Facilitated recruitment, onboarding, and training processes for new staff members.
Home Health Aide
Independent Healthcare Connections
02.2018 - 12.2020
- Assisted clients with bathing, dressing, and grooming for improved personal care.
- Maintained detailed records of conditions, treatments, and progress daily.
- Ensured all tasks were completed on time through proactive approaches.
- Aided clients in mobility exercises to enhance movement capability.
- Fostered independence by teaching essential hygiene skills.
- Provided ongoing emotional support and companionship.
- Regularly monitored client health conditions during interactions.
- Immediately reported significant changes in client status to supervisors.
Education
Associate of Science - Healthcare Administration
Pima Medical Institute
Phoenix, AZ11-2025
BA - Business Marketing
Texas Southern
Houston, TxSkills
- EHR management
- Medical documentation
- Healthcare software proficiency
- Multi-line telephone operation
- Data confidentiality
- Medical terminology
- ICD-10 coding
- Spreadsheet management
- Healthcare coding
- Computer literacy
- Transcription of medical notes
- Claims processing and billing
- HIPAA compliance
- Microsoft Office Suite expertise
- Patient scheduling and administration
- Effective communication skills
- Attention to detail
Certification
- CMAA - Certified Medical Administrative Assistant
Timeline
Medical Office Specialist
Greater Houston Psychiatric Associates
05.2024 - Current
Billing Specialist
AHCM
05.2022 - 01.2024
Office Manager
Wellness Center
11.2020 - 06.2023
Home Health Aide
Independent Healthcare Connections
02.2018 - 12.2020
Associate of Science - Healthcare Administration
Pima Medical Institute
BA - Business Marketing
Texas Southern