Destiny Stephenson
Crete,IL
Summary
Personable Office Administrator with 3 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment. I am very personable and enjoy working with others to accomplish long term and short term working goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Office Administrator
SYNERGY HomeCare
05.2021 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Facilitated "warm introductions" with caregivers and clients to ensure accurate care placement
- Conducted client intake, follow up, and home assessments resulting in client acquisition
- Participation in community events obtaining referral partnerships
- Providing extra support and filling shifts when required
- Overseeing and hosting caregiver orientation
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Created SOP documents to ensure seamless daily operation
- Screened potential candidates
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Sales Coordinator
Spherion
03.2019 - 05.2020
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
- Improved productivity by increasing customer communication and responding to feedback.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Compiled client profiles and entered information into operating system.
- Followed up with potential leads to close sale
Marketing/Ad Sales Intern
The Dream It Forward Foundation
06.2018 - 08.2018
- Helped The Dream it Forward Foundation in determining design and layout of sold and spec ads.
- Made outbound calls to existing customers to upsell advertising packages.
- Created and presented media and advertising packages to social media interfaces such as Snapchat, Instagram, and Facebook
- Developed sales leads and uncovered new business opportunities through prospecting and cold calling.
- Worked with Google My Business, Intuit QuickBooks, and Adobe Creative platforms to create flyers, brochures, infographics, invitations, etc
Education
Certification - Paralegal Studies
Governors State University
Park Forest, IL05.2022
Bachelor of Arts - Public Relations, Advertising, And Applied Communication
Eastern Illinois University
Charleston, IL12.2019
Skills
- Sorting and Labeling
- Customer Relationship Management
- Inbound Phone Call Handling
- Planning Events
Certification
Paralegal
Timeline
Office Administrator
SYNERGY HomeCare
05.2021 - Current
Sales Coordinator
Spherion
03.2019 - 05.2020
Marketing/Ad Sales Intern
The Dream It Forward Foundation
06.2018 - 08.2018
Certification - Paralegal Studies
Governors State University
Bachelor of Arts - Public Relations, Advertising, And Applied Communication
Eastern Illinois University