Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Destiny Stokes

Huntsville

Summary

Results-driven Sales Representative with a proven track record of identifying prospects and converting leads into loyal customers. Possessing superior communication skills, a deep understanding of client needs, and an aptitude for closing sales effectively. Recognized for creativity and resourcefulness in consistently surpassing sales, revenue, and profit targets.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Sales Representative

Tobias Kelley State Farm
02.2023 - Current
  • Built relationships with customers and community to promote long term business growth.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Built diverse and consistent sales portfolio.
  • Consulted with businesses to supply accurate product and service information.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Maintained current knowledge of evolving changes in marketplace.
  • Contributed to event marketing, sales and brand promotion.
  • Set and achieved company defined sales goals.

Sales Associate

Ornament Workshop
10.2016 - 01.2024
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
  • Offered product and service consultations and employed upselling techniques
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance
  • Provided positive first impressions to welcome existing, new, and potential customers.

Assistant Store Manager

Finish Line
01.2021 - 12.2023
  • Successfully assisted customers in-person and via telephone with purchase decisions, transactions, returns, and inquiries
  • Created attractive merchandise displays with strategic product placement that pulled customers into the store and maximized purchases
  • Greeted customers in-store, responding to inquiries, helping with purchase decisions, and providing exceptional customer service
  • Regularly exceeded daily sales goals with cross-selling and upselling techniques
  • Built rapport with customers by offering friendly, knowledgeable, and supportive customer service.
  • Conducted employee evaluations and documented overall progress.
  • Organized workflow tasks to prevent downtime and production gaps.
  • Answered customer questions and made product recommendations according to needs.
  • Assisted managers with employee recruitment and interviews.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Customer Service Representative

Diana Lockmiller State Farm
06.2020 - 12.2020
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance
  • Set up and activated customer accounts to maintain QA satisfaction levels
  • Consulted with customers to determine best methods to resolve service and billing issues
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor
  • Delivered service and support to each customer, paving way for future business opportunities
  • Responded to customer requests for products, services, and company information.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.

Education

High School Diploma -

New Hope High School
New Hope, AL
05-2019

Skills

  • Microsoft Office
  • Management training
  • Database management
  • Business leadership
  • Prospecting skills
  • Retention strategies
  • Account development
  • Sales closing
  • Competitor research
  • Sales consultation
  • Territory sales
  • Customer needs assessment

Certification

  • Property and Casualty Insurance License / 2023 - present
  • Life and Health Insurance License / 2023 - present

Timeline

Sales Representative

Tobias Kelley State Farm
02.2023 - Current

Assistant Store Manager

Finish Line
01.2021 - 12.2023

Customer Service Representative

Diana Lockmiller State Farm
06.2020 - 12.2020

Sales Associate

Ornament Workshop
10.2016 - 01.2024

High School Diploma -

New Hope High School

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