Destiny Strayhorn
Fort Lauderdale,FL
Summary
Dedicated Customer Care Service Representative seeking new opportunities with 7 years of experience in customer service and support roles. Proven track record in resolving customer inquiries and complaints, enhancing satisfaction, and utilizing CRM software for efficient operations. Strong skills in active listening, communication, and problem-solving, complemented by a background in sales and patient care coordination.
Overview
5
5
years of professional experience
Work History
Security Account Officer
Allied Universal
06.2021 - Current
- Provide customer service by implementing safety and security procedures specific to each site.
- Respond to incidents and critical situations with calm and effective problem-solving.
- Conduct regular and random patrols around the business premises and perimeter.
- Supervise daily security operations at assigned client sites.
- Manage a team of security personnel, including hiring, scheduling, training, and development.
- Ensure delivery of high-quality security services to protect people and property.
- Build and maintain effective relationships with clients and employees.
- Coordinate support services to achieve financial and operational goals while ensuring quality service.
- Ensure compliance with all reporting and contract requirements.
- Handle escalated security issues and emergency situations as needed.
- Developed strong relationships with clients by promptly addressing inquiries or concerns related to their accounts.
- Enhanced accuracy in account reconciliations by closely reviewing transactions for discrepancies or errors before finalizing financial statements.
Inbound Sales Specialist
NationsBenefits
12.2022 - 11.2023
- Collaborated with the inside sales team to achieve collective goals and drive revenue growth.
- Negotiated sales of new benefits, ensuring mutually beneficial agreements with customers.
- Met Key Performance Indicators (KPIs) and sales quotas, consistently maintaining high standards.
- Researched innovative methods to increase customer engagement and enhance sales effectiveness.
- Implemented new strategies to improve sales processes and outcomes.
- Collaborated with team members to achieve collective sales goals and provide exceptional customer service.
Customer Service Rep I
FedEx
10.2021 - 10.2023
- Responded to customer inquiries regarding service features, delivery, and payment processes with sensitivity and responsiveness.
- Provided current shipment information and conducted basic follow-up activities using computer systems.
- Initiated pick-up, delivery, shipment research, rate quotes, and exception requests to support customer needs.
- Assisted in resolving customer complaints to improve satisfaction and service quality.
- Utilized company-specific phraseology to ensure 100% customer satisfaction at the conclusion of transactions.
- Complied with all applicable laws, regulations, and internal company policies and procedures.
- Acted as a liaison between customers and service centers to address and resolve operational issues.
- Identified and provided sales leads to the sales team, contributing to business development efforts.
- Performed additional duties as required to support the overall customer service operation.
Healthcare Customer Service Representative
Global Response
03.2020 - 09.2021
- Collaborated with insurance companies and specialists to process referral authorizations efficiently.
- Maintained productivity by multitasking and taking initiative within established policies and procedures.
- Secured necessary HMO/PPO referral authorizations using CPT & ICD-9 codes for physician-received referrals.
- Obtained insurance plan authorizations for specialist referrals as directed by the primary care physician.
- Responded to phone inquiries promptly, courteously, and efficiently.
- Ensured compliance with healthcare management guidelines during daily operations.
Education
High School Diploma -
Holy Temple Christian Academy
Fort Lauderdale, FL2021
Skills
- Active Listening
- Communication Skills
- Problem-Solving
- Empathy
- Time Management
- Conflict Resolution
- CRM Software Proficiency
- Multitasking
- Patience
- Attention to Detail
- Conflict Management
- Timely Decision Making
- Drive for Results
- Google Suite
- MS Office
- Excel
- Spreadsheets
- Twilio
- Cerner
- Epic
- EClinicalWorks
- Genesys
- Five9
- Asana
- Smartsheet
- NICE CXone
- JustCall
- Workday
- Zendesk
- Salesforce
Timeline
Inbound Sales Specialist
NationsBenefits
12.2022 - 11.2023
Customer Service Rep I
FedEx
10.2021 - 10.2023
Security Account Officer
Allied Universal
06.2021 - Current
Healthcare Customer Service Representative
Global Response
03.2020 - 09.2021
High School Diploma -
Holy Temple Christian Academy
Similar Profiles
MAGELLA LOUIUSMAGELLA LOUIUS
Security/Screener (arm, unarmed) at Allied Barton Security/ Allied UniversalSecurity/Screener (arm, unarmed) at Allied Barton Security/ Allied Universal
Michael RodriguesMichael Rodrigues
Security Officer at Allied Barton/Allied UniversalSecurity Officer at Allied Barton/Allied Universal
Arlincia RobinsonArlincia Robinson
Coca-Cola at Universal Protection Services/Allied Universal Security ServiceCoca-Cola at Universal Protection Services/Allied Universal Security Service
Mario MurphyMario Murphy
Security Officer at Allied UniversalSecurity Officer at Allied Universal
Jaime UrbinaJaime Urbina
Warehouse Worker at Invicta Watch GroupWarehouse Worker at Invicta Watch Group