Destiny Suarez Morales
Summary
Dynamic security professional with extensive experience at St Moritz Security, excelling in incident reporting and CCTV surveillance. Proven ability to maintain customer satisfaction through active listening and critical thinking. Recognized for reliability and composure in high-pressure situations, ensuring safety and security while fostering a positive environment. Fluent in Spanish.
Overview
6
6
years of professional experience
Work History
Security Officer
St Moritz Security
03.2025 - Current
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Reported suspicious activities and persons to law enforcement.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Investigated suspicious activities and persons to maintain security of premises.
Customer Service Representative
Walmart
09.2024 - 03.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Team Member
Burger King
09.2023 - 08.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Barista
Dunkin' Donuts
07.2021 - 04.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Cashier
Family Dollar
03.2021 - 05.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Crew Member
Popeye's Louisiana Kitchen Inc.
06.2020 - 03.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Manufacturing Operator
Manufacturing Alliance Service Corporation
07.2019 - 08.2019
- Operated machining equipment safely with team of operators.
- Examined incoming materials and compared to documentation for accuracy and quality.
Education
John F. Kennedy High School
Waterbury, CT06-2020
Skills
- Report writing
- Incident reporting
- General security
- CCTV surveillance
- CCTV monitoring
- Surveillance
- FLUENT IN SPANISH
- Customer service
- Active listening
- Critical thinking
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Cash register operation
- Payment processing
- Clean room operations
- Hazardous materials handling
- Packaging and labeling
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Security Officer
St Moritz Security
03.2025 - Current
Customer Service Representative
Walmart
09.2024 - 03.2025
Team Member
Burger King
09.2023 - 08.2024
Barista
Dunkin' Donuts
07.2021 - 04.2023
Cashier
Family Dollar
03.2021 - 05.2021
Crew Member
Popeye's Louisiana Kitchen Inc.
06.2020 - 03.2021
Manufacturing Operator
Manufacturing Alliance Service Corporation
07.2019 - 08.2019
John F. Kennedy High School