Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
CustomerServiceRepresentative

Destiny Sudduth

Natchez,MS

Summary

Dynamic customer service professional with a proven track record at Humana, excelling in healthcare regulations and conflict resolution. Recognized for enhancing customer satisfaction through innovative service strategies and effective problem-solving. Adept at building relationships and analyzing feedback to drive improvements, ensuring a personalized experience for every client. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Kaiser
11.2023 - 07.2025
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Resolved customer complaints promptly and efficiently.
  • Resolved customer inquiries efficiently, ensuring timely and accurate information delivery.
  • Assisted in onboarding new team members, promoting knowledge sharing and operational consistency.

Technical Support Representative

Teleperformance
06.2022 - 11.2023
  • Resolved customer inquiries through effective troubleshooting techniques, ensuring timely issue resolution.
  • Delivered technical support via multiple channels, enhancing overall user satisfaction and experience.
  • Documented and tracked issues using ticketing systems to streamline communication and follow-up processes.
  • Collaborated with cross-functional teams to escalate complex problems, improving service delivery efficiency.

Customer/Salesperson

Medicaid & Medicare
03.2021 - 06.2022
  • Completed routine maintenance and repair.
  • Identified needs of customers promptly and efficiently.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Maintained updated knowledge through continuing education and advanced training.
  • Developed and maintained relationships with clients to enhance customer satisfaction and retention.
  • Educated clients on Medicaid and Medicare options to facilitate informed decision-making.

Healthcare Customer Service Representative

Humana
01.2020 - 03.2021
  • Collected payments from patients and entered them into the billing system accurately.
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
  • Provided excellent customer service by responding to inquiries in a timely and professional manner.
  • Educated clients on policy changes and coverage options, ensuring informed decision-making.
  • Resolved complex customer inquiries regarding healthcare benefits and services, enhancing client satisfaction.

Education

Bachelor of Science -

Alcorn State University
Lorman, MS
05-2025

Skills

  • Healthcare regulations
  • Customer service
  • Sales techniques
  • Problem solving
  • Conflict resolution
  • Active listening
  • Critical thinking
  • Data entry

Personal Information

Languages

English
Native or Bilingual

Timeline

Customer Service Representative

Kaiser
11.2023 - 07.2025

Technical Support Representative

Teleperformance
06.2022 - 11.2023

Customer/Salesperson

Medicaid & Medicare
03.2021 - 06.2022

Healthcare Customer Service Representative

Humana
01.2020 - 03.2021

Bachelor of Science -

Alcorn State University

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