Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Destiny Sustaita

Destiny Sustaita

Garland,Texas

Summary

I am an outgoing, hard working person. I continue to want to learn and grow. I seek out great opportunities in and out of the work place. I love to be apart of a great team of hard working people but also don't mind stepping it up when needed.

Overview

2
2
years of professional experience

Work History

Front Desk Receptionist/Back Office

Modern Medicine
Forney, Texas
06.2022 - 10.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Used internal software to process reservations, check-ins and check-outs.

Patient Administration

Gonino Center For Healing
Heath, TX
03.2022 - 05.2022
  • I assist in answering high volume phone calls, returning voicemails, and scheduling appointments
  • Also assisting with patients who are checking out for the day, collecting payment and scheduling further appointments.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Facilitated communication between patients and various departments and staff.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

Check out Receptionist

Plano Women's Healthcare
Plano, TX
09.2020 - 03.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Resolved customer problems and complaints.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.

Education

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Sachse High School
06.2015

Skills

  • Customer service, Computer literacy, Communication skills, Time management, Microsoft excel, Microsoft word,
  • English, Leadership, Computer Skills, Data Entry
  • Quality Standards and Protocols
  • Communicating to Patients and Families
  • Calm and Effective Under Pressure
  • Caring and Empathetic
  • Administrative and Office Support
  • Gathering Information From Patients
  • Registration and Scheduling
  • Customer Experience
  • EMR Systems
  • HIPAA Regulations
  • Time Management
  • Payment Calculation
  • Maintaining Patient Safety Standards

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Gods Plan is always the best, sometimes the process is painful and hard but don’t forget that when God is silent He’s doing something for you.
Unknown

Timeline

Front Desk Receptionist/Back Office

Modern Medicine
06.2022 - 10.2022

Patient Administration

Gonino Center For Healing
03.2022 - 05.2022

Check out Receptionist

Plano Women's Healthcare
09.2020 - 03.2022

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Sachse High School

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Destiny Sustaita