Destiny Tatum-Skiles

• Started as a Office Assistant in 2020- General office duties
• Promoted to Recruiter in March 2020
• Promoted to Branch Manager in September 2022
• Promoted to Regional Manager in December 2024
• Demoted to Branch Manager in December 2025 due to decrease in business billing and position was eliminated.
• Manage staffing operations for multiple businesses in Athens, Corsicana, Terrell, Tyler, and surrounding areas.
• Complete new-hire paperwork, process payroll, maintain employee records, and oversee safety training.
• Train and supervise office staff across several branch locations.
• Conduct drug screenings (urine and saliva), handle employee onboarding and terminations.
• Perform advanced clerical duties including financial reporting and office management.
• Participate in community outreach through Chambers of Commerce in Athens, Cedar Creek Lake, and Corsicana.
• Led regional operations to enhance service delivery and customer satisfaction across multiple locations.
• Oversaw budgeting processes, managing resources effectively to achieve financial targets while maintaining quality standards.
• Reviewed and monitored multiple locations P&L reports, financials, established budgets, completed monthly bonuses and commission compensation for Branch Managers and Sales Account Managers.
• Spearheaded change management efforts, facilitating smooth transitions during organizational restructuring initiatives.
• Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
• Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
• Supervised staff to optimize brand expansion initiatives and productivity.
• Expanded regional presence by researching potential markets, developing strategic partnerships, and opening new locations.
• Improved talent recruitment processes by enhancing job descriptions, streamlining interview procedures, and partnering with local educational institutions for pipeline development.
• Maintained detailed records of candidate interactions and interview notes, aiding in future decision-making processes for similar roles.
• Reduced time-to-fill for open positions by streamlining the interview process and providing timely feedback to candidates.
• Negotiated competitive salary packages with candidates, resulting in successful hires who were satisfied with their compensation.
• Collaborated with HR department to ensure smooth onboarding processes for new employees, facilitating seamless integration into company culture.
• Assisted with the upkeep and maintenance of each office location.
• Trained Recruiters, Branch Managers, and Sales Account Managers.
• Conducted outside and inside client marketing sales sometimes up to 4 days per week covering Athens, Mabank, Palestine, Corsicana, Hillsboro, Ennis, Kaufman, Jacksonville and Tyler.

• Family-owned business, owned and operated by my mother Lora Tatum-Givens for 23 years. She retired due to medical issues and closed the tax preparation portion of the business.
• Implemented process improvements for client intake, reducing wait times and increasing satisfaction rates.
• Increased customer satisfaction by providing professional and courteous front desk support.
• Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
• Scheduled appointments and prepared income tax returns.
• Managed office supplies, processed payroll, and completed weekly bank deposits.
• Assisted with business marketing, advertising, and sales.
• Supported bond dockets, communicated court dates to clients, and collected payments.
• Notarized documents for company use and local businesses.
• Coordinated appointment scheduling for tax preparation and notary services, optimizing workflow efficiency.

• Started as the Administrative Assistant to the General Manager
• Promoted to assist with managing the Service Department
• Managed incoming calls, scheduled service meetings, and supported payroll processing.
• Performed clerical duties including filing, scanning, copying, and faxing.
• Processed contractor invoices, scheduled home deliveries, and coordinated with sales consultants.
• Led service department operations, ensuring efficient workflow and high-quality customer support.
• Inspected homes for repairs before deliveries
• Entered bill backs to building factories for reimbursement or requested replacement parts.
• Visited factories that Clayton Homes ordered inventory from.
• Performed new home buyer service meetings, reviewed over warranty, repairs, the delivery/setup process, and collected payments.
• Managed the general contractors and service techs, assisted with service order tickets and issued payroll payments for services performed.
• Oversaw inventory management, optimizing stock levels to meet customer demands effectively.
• Boosted sales revenue by collaborating with the sales team to develop attractive service packages for customers.
• Implemented comprehensive preventive maintenance programs, resulting in fewer unexpected repairs and reduced downtime for clients.

• Started as a temp employee working the front desk
• Promoted to Insurance verification specialist, Billing/Coding, and Medical Transcribe for Orthotics visits in clinic.
• Scheduled appointments for multiple locations and managed retail inventory and equipment.
• Processed DME rentals/purchases, handled insurance verification, and transcribed medical charts.
• Supported orthotics department and assisted patients in exam areas.
• Reviewed and edited transcripts for grammar, punctuation, and clarity.
• Verified insurance eligibility and benefits for diverse patient populations.
• Managed payroll for facility support staff and completed medical billing tasks.
• Collaborated with healthcare providers to resolve discrepancies in patient information.
• Processed coding and billing claims using industry-standard software, ensuring compliance with regulations.
• Monitored claims submissions for accuracy, resulting in reduced denial rates.
• Conducted audits of billing statements to identify discrepancies and implement corrective measures.

• Coordinated patient assessments, enhancing care quality through effective communication with healthcare teams.
• Monitored performance metrics to identify areas for improvement and optimize service delivery outcomes.
• Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
• Resolved customer complaints to maintain satisfaction and loyalty.
• Visited patients to perform assessments in Henderson, Van Zandt, and Anderson counties.
• Hired/Replaced home healthcare attendants
• Recruited/Interviewed attendants, assisted with onboarding, payroll, and schedules.
• Performed om-call

• Began in Case Management at ETMC Main Hospital: handled calls, insurance verification, mail sorting, and lobby maintenance.
• Promoted to Front desk and Call center: patient scheduling, collections, check-in/out, AR management.
• Final promotion to Referral Coordinator for First Physicians Clinic: processed referrals for specialty services (CT, MRI, ultrasound, mammograms, bone density).
• Completed insurance pre-certifications, maintained patient records, and performed clerical duties.
• Oversaw front desk operations, ensuring compliance with healthcare regulations and standards.
• Checked patient insurance, demographic, and health history to keep information current.
• Helped patients complete necessary medical forms and documentation.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
• Streamlined referral processes, reducing delays and improving patient satisfaction through effective communication.
• Coordinated patient referrals between healthcare providers and specialists to ensure timely access to care.
• Managed documentation and tracking of referrals using electronic health record systems for accuracy and compliance.
• Called insurance companies to get precertification and other benefits information on behalf of patients.
• Processed referral requests from patients, doctors and other health care professionals.
• Assisted with completion of referral forms and verified data accuracy and completion

• Started end of May 2026 as a temp medical records clerk
• Hired full-time as a Medical Front Desk Receptionist
• Promoted to assisted with Insurance verification and billing/coding
• Dr.Kenneth Lemmon requested that I assisted with lab orders and coordinating with the on-site lab team.
• Scheduled appointments, entered new patient information, and performed insurance verification.
• Assisted physicians with vitals, rooming, medical history, and medications.
• Collected, tagged, and transported lab specimens; supported EMR documentation.
• Assisted with billing, payments, deposits, and multi-line phone systems.
• Filled in for PBX operator and lab personnel as needed.
• Coordinated insurance verification processes, ensuring accurate patient coverage information.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Trained new staff on administrative procedures and software systems for operational efficiency.
• Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
• Facilitated communication between physicians and patients to enhance care coordination.

Worked as a part-time VOE Athens High School student half days during my senior year.

• Managed front desk operations, ensuring efficient guest check-in and check-out procedures.
• Coordinated communication between departments to enhance guest services and satisfaction.
• Implemented scheduling systems to optimize appointment management for guests and staff.
• Processed request for bank cards
• Checked members accounts via phonecalls
• General office duties: Answering phones, faxing, copying, and etc.