Destiny Taylor
business
Louisville,KY
Summary
I'm passionate about My work very ambitious and driven highly organized jack of all trades fast hands on learner love to be apart of a growing team
Overview
8
8
years of professional experience
Work History
Medical Records Specialist
Clark Memorial Hospital
10.2021 - 02.2023
- Maintained patient records systems by archiving, scanning and indexing important documents and files.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
- Managed electronic medical records for 50+ patients.
- Analyzed complex medical records to identify discrepancies in accuracy and completeness.
- Responded to patient inquiries to provide information and details of medical records.
- Maintained patient charts and accurately recorded new information.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Maintained patient charts and accurately recorded new information
HR Assistant
Faneuil
08.2020 - 01.2022
- Coordinated employee training programs to improve productivity and performance.
- Administered compensation, benefits, and performance management systems at direction of supervisor.
- Developed and implemented policies and procedures to use for recruitment, employee relations and benefits administration.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
Data Entry Clerk
Public Health Wellness
02.2019 - 07.2020
- Preserved customer confidence and protected operations by keeping information confidential.
- Developed and maintained databases to store customer information.
- Assisted with developing data entry processes.
- Evaluated source documents to locate needed information.
- Created spreadsheets for more efficient recordkeeping.
- Developed data entry policies and procedures in compliance with company standards.
- Analyzed current data records to provide detailed reports.
- Conducted audits of existing data entry processes.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Used computer software to store and retrieve data.
- Followed data entry protocols, rules and regulations
- Updated and maintained customer information, documents and records
- Used computer software to store and retrieve data
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies
Customer Service Assistant
Mc.donalds
01.2018 - 02.2019
- Gathered and verified data from customers to promote marketing initiatives.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Met customer call guidelines for service levels, handle time and productivity.
- Answered customer questions about product availability and shipment times.
- Managed 50+ incoming calls each day with utmost professionalism and knowledgeable service.
- Sought ways to improve processes and services provided
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
- Reached out to customers after completed sales to suggest additional service or product purchases
dispatcher
true trucking
colorado, denver
04.2015 - 12.2016
- Directed dispatching, routing, and tracking of 7 fleet vehicles.
- Managed customer accounts and invoicing.
- Monitored and tracked dispatch communication systems.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Minimized cost of operations by optimizing routes for drivers to align with budget.
- Generated reports to track deliveries and maintain proper records and documentation.
- Monitored vehicle locations to coordinate timely arrivals.
- Answered phone calls and responded to customer emails.
- Monitored flow of paperwork and directed information to appropriate departments.
- Received new orders, prepared documentation, and assigned personnel.
- Scheduled deliveries and pickups according to customer needs.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
Education
No Degree - Phlebotomy
ATA College
Louisville, KYHigh School Diploma -
Fairdale Highschool
Louisville, KY06.2014
Skills
- Clerical Support
- Data Communications
- Medical Terminology Understanding
- Client Relations
- Customer Inquiries
- Quality Reviews
- Professional Relationships
- Work Well Independently
- Verbal and Written Communication
- Hospital Inpatient and Outpatient Records
- Administrative Duties
- Data Entry
- Proficiency in spreadsheets, MS word, Microsoft Teams, outlook,
- Payment collection
- Medical terminology
Timeline
Medical Records Specialist
Clark Memorial Hospital
10.2021 - 02.2023
HR Assistant
Faneuil
08.2020 - 01.2022
Data Entry Clerk
Public Health Wellness
02.2019 - 07.2020
Customer Service Assistant
Mc.donalds
01.2018 - 02.2019
dispatcher
true trucking
04.2015 - 12.2016
No Degree - Phlebotomy
ATA College
High School Diploma -
Fairdale Highschool
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